What is the key difference between MCP Atlassian and Freshdesk?

MCP Atlassian belongs to the Support & Service Management category with local stdio execution, while Freshdesk belongs to the Support & Service Management category with local stdio execution.

How do I install MCP Atlassian or Freshdesk in Claude Desktop or Cursor?

Copy the mcpServers JSON configuration snippet provided on this page into your claude_desktop_config.json or ~/.cursor/mcp.json file and restart your AI client.

Are MCP Atlassian and Freshdesk free or paid?

MCP Atlassian operates under a BYOK (Pay Provider Direct) model (API Key required). Freshdesk operates under a Free / Open Source model (No auth required).

Which MCP server has more tools and community activity?

MCP Atlassian lists 5 tools with 1 views and 5,931 GitHub stars. Freshdesk lists 0 tools with 1 views and 0 GitHub stars.

Can I use both MCP Atlassian and Freshdesk together in the same MCP host?

Yes! MCP hosts like Claude Desktop, Cursor, Windsurf, Cline, and VS Code support configuring multiple servers under the mcpServers object simultaneously.

Side-by-Side Model Context Protocol Comparison

MCP Atlassian vs Freshdesk

In-depth architectural comparison of the MCP Atlassian and Freshdesk MCP servers. Compare execution transports, security boundaries, tool capabilities, quality scores, and ready-to-paste client installation snippets for Claude, Cursor, Windsurf, and VS Code.

At a Glance & Executive Verdict

MCP Atlassian

Support & Service Management · Local stdio

Quality: 56/100 (Good) | Auth: API Key required

Freshdesk

Support & Service Management · Local stdio

Quality: 45/100 (Fair) | Auth: No auth required

Verdict Summary: Choose MCP Atlassian if you need specialized Support & Service Management tools running via a local process. Choose Freshdesk if your workspace requires Support & Service Management integration with local subprocess execution. Both servers can be configured concurrently in your client's mcpServers manifest.

Which MCP Server Should You Choose?

Choose MCP Atlassian when:

You need dedicated capabilities in the Support & Service Management domain.
You prefer local stdio subprocess transport architecture.
Your security boundary fits: API Key required (BYOK (Pay Provider Direct)).
You have access to required keys: JIRA_URL, JIRA_USERNAME, JIRA_API_TOKEN, JIRA_PERSONAL_TOKEN, CONFLUENCE_URL, CONFLUENCE_USERNAME, CONFLUENCE_API_TOKEN.
Primary tools included: Supports Jira Cloud and Server/Data Center (v8.14+), Supports Confluence Cloud and Server/Data Center (v6.0+), Provides 98 tools for Jira and Confluence operations.

Explore MCP Atlassian Details

Choose Freshdesk when:

You need dedicated capabilities in the Support & Service Management domain.
You prefer local stdio subprocess transport architecture.
Your security boundary fits: No auth required (Free / Open Source).

Feature & Specification Comparison

Specification	MCP Atlassian sooperset Support & Service Management	Freshdesk Support & Service Management
Summary	MCP server for Atlassian products (Confluence and Jira). Supports Confluence Cloud, Jira Cloud, and Jira Server/Data Center. Provides comprehensive tools for searching, reading, creating, and managing content across Atlassian workspaces.	MCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base.
Category & Scope	Support & Service Management

Tools & Capabilities Breakdown

MCP Atlassian Tools (5)

Supports Jira Cloud and Server/Data Center (v8.14+)

Supports Confluence Cloud and Server/Data Center (v6.0+)

Provides 98 tools for Jira and Confluence operations

Authentication via API tokens or Personal Access Tokens

Supports multi-user and streaming HTTP transports

Freshdesk Tools (0)

No explicit tool names declared in metadata yet. Check project README on main listing page.

Ready-to-Paste Client Configurations

Paste either (or both) of these JSON server blocks into your client config file (e.g. claude_desktop_config.json or ~/.cursor/mcp.json).

MCP Atlassian Configuration

mcpServers (Claude Desktop / Cursor)

{
  "mcpServers": {
    "sooperset-mcp-atlassian": {
      "command": "uvx",
      "args": [
        "mcp-atlassian"
      ],
      "env": {
        "JIRA_URL": "YOUR_JIRA_URL_HERE",
        "JIRA_USERNAME": "YOUR_JIRA_USERNAME_HERE",
        "JIRA_API_TOKEN": "YOUR_JIRA_API_TOKEN_HERE",
        "JIRA_PERSONAL_TOKEN": "YOUR_JIRA_PERSONAL_TOKEN_HERE",
        "CONFLUENCE_URL": "YOUR_CONFLUENCE_URL_HERE",
        "CONFLUENCE_USERNAME": "YOUR_CONFLUENCE_USERNAME_HERE",
        "CONFLUENCE_API_TOKEN": "YOUR_CONFLUENCE_API_TOKEN_HERE"
      }
    }
  }
}

Freshdesk Configuration

mcpServers (Claude Desktop / Cursor)

{
  "mcpServers": {
    "freshdesk-3": {
      "command": "npx",
      "args": [
        "-y",
        "github:WYRE-AI/freshdesk-mcp"
      ]
    }
  }
}

Frequently Asked Questions

MCP Atlassian is categorized under Support & Service Management and uses a local stdio subprocess. In contrast, Freshdesk belongs to Support & Service Management using local stdio subprocess. Select MCP Atlassian when you need capabilities focused on support & service management and Freshdesk when you require tools for support & service management.

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