Freshdesk

MCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base.

Quick Install

Automated & IDE Setup

Copy the AI prompt to install this server into Claude Code, Cursor, or another agent — or use 1-click editor setup below.

Add to Cursor Add to VS Code

Manual Client & Custom JSON ConfigExpand JSON ▾

Client Config & Setup

Choose your client or environment

Target File:~/Library/Application Support/Claude/claude_desktop_config.json

claude_desktop_config.json

{
  "mcpServers": {
    "freshdesk-3": {
      "command": "npx",
      "args": [
        "-y",
        "freshdesk-3"
      ]
    }
  }
}

💡 Paste the JSON block into your client's configuration file under mcpServers, then restart the application.

Documentation Overview

Freshdesk MCP Server

A Model Context Protocol (MCP) server that provides AI assistants with structured access to the Freshdesk customer support platform — tickets, contacts, companies, agents, groups, the knowledge base, and SLA/business-hours configuration.

Note: This project is maintained by Wyre Technology. It wraps the published @wyre-technology/node-freshdesk SDK.

Quick Start

The primary deployment is through the WYRE MCP Gateway, which hosts the containerized server and injects per-request credentials. To run it yourself:

Claude Code (CLI):

Terminal

claude mcp add freshdesk-mcp \
  -e FRESHDESK_DOMAIN=your-subdomain \
  -e FRESHDESK_API_KEY=your-api-key \
  -- npx -y github:WYRE-AI/freshdesk-mcp

FRESHDESK_DOMAIN is the part before .freshdesk.com (for https://acme.freshdesk.com it is acme). Find your FRESHDESK_API_KEY in the Freshdesk portal under Profile Settings.

Features

🔌 MCP Protocol Compliance: Tools, prompts, and elicitation support
🎫 Full Helpdesk Coverage: Tickets, contacts, companies, agents, groups, solutions, SLA policies, business hours, and canned responses
🌳 Decision-Tree Navigation: Start at freshdesk_navigate, enter a domain to reveal its tools, and freshdesk_back to return — keeping the tool list small and focused
⚠️ Destructive-Action Guardrails: Irreversible and high-impact tools are clearly flagged and confirmed via elicitation before they run
🔒 Secure Authentication: HTTP Basic Auth with your Freshdesk API key (domain + key)
🌐 Dual Transport: stdio (local) and Streamable HTTP (remote/Docker/gateway)
🐳 Docker Ready: Containerized deployment with HTTP transport and health checks

Connecting via the Gateway

When AUTH_MODE=gateway, the server reads credentials from request headers injected by the WYRE MCP Gateway:

Header	Maps to	Description
`x-freshdesk-domain`	`FRESHDESK_DOMAIN`	Freshdesk account subdomain
`x-freshdesk-api-key`	`FRESHDESK_API_KEY`	Freshdesk API key

Each request is stateless: the gateway provides the credentials, the server rebuilds its Freshdesk client, and tool discovery (tools/list) works even before credentials are present.

Configuration

Variable	Description	Default
`FRESHDESK_DOMAIN`	Account subdomain (before `.freshdesk.com`)	—
`FRESHDESK_API_KEY`	Freshdesk API key	—
`MCP_TRANSPORT`	Transport mode (`stdio` or `http`)	`stdio`
`MCP_HTTP_PORT`	HTTP server port	`8080`
`AUTH_MODE`	Auth mode (`env` or `gateway`)	`env`
`LOG_LEVEL`	Log level (`debug`, `info`, `warn`, `error`)	`info`

Tool Overview

The server uses decision-tree navigation. At the top level you see only freshdesk_navigate, freshdesk_back, and freshdesk_status. Call freshdesk_navigate with a domain to reveal that domain's tools; call freshdesk_back to return to the top.

Domain	Tools
tickets	search, list, get, create, update, reply, add_note, list_conversations, update_conversation, delete, delete_conversation
contacts	search, list, get, create, update, autocomplete, make_agent†, restore, send_invite, merge†, soft_delete†, hard_delete*
companies	search, list, get, create, update, autocomplete, delete*
agents	list, get, me, create, update, delete*
groups	list, get, create, update, delete*
solutions	categories / folders / articles: list, get, create, update, delete*
sla-business	SLA policies (list, create, update), business hours (list, get), canned responses (list_folders, get_folder, list_responses)

* = Tier A (irreversible delete) — flagged ⚠ DESTRUCTIVE — IRREVERSIBLE, requires confirmation. † = Tier B (high-impact reversible) — flagged ⚠ HIGH-IMPACT, requires confirmation.

Read tools (search/list/get/autocomplete/status) carry no warning and are marked read-only.

freshdesk_status performs a live connectivity check by calling agents/me.

Docker Deployment

See docker-compose.yml. Copy .env.example to .env and fill in your credentials:

bash

cp .env.example .env
# Edit .env: FRESHDESK_DOMAIN and FRESHDESK_API_KEY
docker compose up -d

The build installs @wyre-technology/node-freshdesk from GitHub Packages via a BuildKit npmrc secret (never baked into a layer):

bash

printf '@wyre-ai:registry=https://npm.pkg.github.com\n@wyre-technology:registry=https://npm.pkg.github.com\n//npm.pkg.github.com/:_authToken=%s\n' "$(gh auth token)" > /tmp/.npmrc
docker build --secret id=npmrc,src=/tmp/.npmrc -t freshdesk-mcp .
rm /tmp/.npmrc

Development

server.ts

export NODE_AUTH_TOKEN=$(gh auth token)   # to install @wyre-technology/node-freshdesk
npm install
npm run build       # Build the project
npm run dev         # Watch mode
npm run test        # Run tests
npm run lint        # Type-check
npm run clean       # Remove dist/

Testing

Terminal

npm test            # Run test suite
npm run test:watch  # Watch mode

Contributing

See CONTRIBUTING.md for guidelines.

License

Apache 2.0 — Copyright WYRE Technology

Read the full README →View source on GitHub →

Related MCP Servers

View all in Developer Tools View all alternatives

Reviews

No reviews yet — be the first to share how this listing worked for you.

Frequently Asked Questions about Freshdesk

Add the following block to your claude_desktop_config.json under mcpServers: "mcpServers": { "freshdesk": { "command": "npx", "args": ["-y", "Freshdesk"] } }

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Technical Specs & Signals

CategoryDeveloper Tools

27Quality signal: Emerging · 27/100How this signal is calculated ▾

Server availabilityNot measured

Not scored for repo-hosted servers — we can't reach the running server, only its GitHub page. Hosted MCP endpoints are health-checked live.

Verified ownership8/20

Documentation & tools11/30

Adoption & activity1/15

Community engagement0/10

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More in 💻 Developer Tools →Best MCP servers for Developers →Alternatives to Freshdesk →Install in Claude Desktop Install in Cursor Install in VS Code

Freshdesk

MCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base.

Quick Install

Automated & IDE Setup

Copy the AI prompt to install this server into Claude Code, Cursor, or another agent — or use 1-click editor setup below.

Add to Cursor Add to VS Code

Manual Client & Custom JSON ConfigExpand JSON ▾

Client Config & Setup

Choose your client or environment

Target File:~/Library/Application Support/Claude/claude_desktop_config.json

claude_desktop_config.json

{
  "mcpServers": {
    "freshdesk-3": {
      "command": "npx",
      "args": [
        "-y",
        "freshdesk-3"
      ]
    }
  }
}

💡 Paste the JSON block into your client's configuration file under mcpServers, then restart the application.

Documentation Overview

Freshdesk MCP Server

Note: This project is maintained by Wyre Technology. It wraps the published @wyre-technology/node-freshdesk SDK.

Quick Start

The primary deployment is through the WYRE MCP Gateway, which hosts the containerized server and injects per-request credentials. To run it yourself:

Claude Code (CLI):

Terminal

claude mcp add freshdesk-mcp \
  -e FRESHDESK_DOMAIN=your-subdomain \
  -e FRESHDESK_API_KEY=your-api-key \
  -- npx -y github:WYRE-AI/freshdesk-mcp

FRESHDESK_DOMAIN is the part before .freshdesk.com (for https://acme.freshdesk.com it is acme). Find your FRESHDESK_API_KEY in the Freshdesk portal under Profile Settings.

Features

🔌 MCP Protocol Compliance: Tools, prompts, and elicitation support
🎫 Full Helpdesk Coverage: Tickets, contacts, companies, agents, groups, solutions, SLA policies, business hours, and canned responses
🌳 Decision-Tree Navigation: Start at freshdesk_navigate, enter a domain to reveal its tools, and freshdesk_back to return — keeping the tool list small and focused
⚠️ Destructive-Action Guardrails: Irreversible and high-impact tools are clearly flagged and confirmed via elicitation before they run
🔒 Secure Authentication: HTTP Basic Auth with your Freshdesk API key (domain + key)
🌐 Dual Transport: stdio (local) and Streamable HTTP (remote/Docker/gateway)
🐳 Docker Ready: Containerized deployment with HTTP transport and health checks

Connecting via the Gateway

When AUTH_MODE=gateway, the server reads credentials from request headers injected by the WYRE MCP Gateway:

Header	Maps to	Description
`x-freshdesk-domain`	`FRESHDESK_DOMAIN`	Freshdesk account subdomain
`x-freshdesk-api-key`	`FRESHDESK_API_KEY`	Freshdesk API key

Each request is stateless: the gateway provides the credentials, the server rebuilds its Freshdesk client, and tool discovery (tools/list) works even before credentials are present.

Configuration

Variable	Description	Default
`FRESHDESK_DOMAIN`	Account subdomain (before `.freshdesk.com`)	—
`FRESHDESK_API_KEY`	Freshdesk API key	—
`MCP_TRANSPORT`	Transport mode (`stdio` or `http`)	`stdio`
`MCP_HTTP_PORT`	HTTP server port	`8080`
`AUTH_MODE`	Auth mode (`env` or `gateway`)	`env`
`LOG_LEVEL`	Log level (`debug`, `info`, `warn`, `error`)	`info`

Tool Overview

Domain	Tools
tickets	search, list, get, create, update, reply, add_note, list_conversations, update_conversation, delete, delete_conversation
contacts	search, list, get, create, update, autocomplete, make_agent†, restore, send_invite, merge†, soft_delete†, hard_delete*
companies	search, list, get, create, update, autocomplete, delete*
agents	list, get, me, create, update, delete*
groups	list, get, create, update, delete*
solutions	categories / folders / articles: list, get, create, update, delete*
sla-business	SLA policies (list, create, update), business hours (list, get), canned responses (list_folders, get_folder, list_responses)

Read tools (search/list/get/autocomplete/status) carry no warning and are marked read-only.

freshdesk_status performs a live connectivity check by calling agents/me.

Docker Deployment

See docker-compose.yml. Copy .env.example to .env and fill in your credentials:

bash

cp .env.example .env
# Edit .env: FRESHDESK_DOMAIN and FRESHDESK_API_KEY
docker compose up -d

The build installs @wyre-technology/node-freshdesk from GitHub Packages via a BuildKit npmrc secret (never baked into a layer):

bash

printf '@wyre-ai:registry=https://npm.pkg.github.com\n@wyre-technology:registry=https://npm.pkg.github.com\n//npm.pkg.github.com/:_authToken=%s\n' "$(gh auth token)" > /tmp/.npmrc
docker build --secret id=npmrc,src=/tmp/.npmrc -t freshdesk-mcp .
rm /tmp/.npmrc

Development

server.ts

export NODE_AUTH_TOKEN=$(gh auth token)   # to install @wyre-technology/node-freshdesk
npm install
npm run build       # Build the project
npm run dev         # Watch mode
npm run test        # Run tests
npm run lint        # Type-check
npm run clean       # Remove dist/

Testing

Terminal

npm test            # Run test suite
npm run test:watch  # Watch mode

Contributing

See CONTRIBUTING.md for guidelines.

License

Apache 2.0 — Copyright WYRE Technology

Read the full README →View source on GitHub →

Related MCP Servers

View all in Developer Tools View all alternatives

Reviews

No reviews yet — be the first to share how this listing worked for you.

Frequently Asked Questions about Freshdesk

Add the following block to your claude_desktop_config.json under mcpServers: "mcpServers": { "freshdesk": { "command": "npx", "args": ["-y", "Freshdesk"] } }

AllMCPs Directory Badge

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Showcase your server listing on GitHub or your project documentation. Embed this dynamic SVG badge to highlight official listing status and live engagement.

Badge Style:

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Markdown (GitHub README)

[![AllMCPs](https://allmcps.com/api/badge/freshdesk-3?style=directory)](https://allmcps.com/mcp/freshdesk-3)

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<a href="https://allmcps.com/mcp/freshdesk-3"><img src="https://allmcps.com/api/badge/freshdesk-3?style=directory" alt="Freshdesk on AllMCPs" /></a>

Technical Specs & Signals

CategoryDeveloper Tools

27Quality signal: Emerging · 27/100How this signal is calculated ▾

Server availabilityNot measured

Not scored for repo-hosted servers — we can't reach the running server, only its GitHub page. Hosted MCP endpoints are health-checked live.

Verified ownership8/20

Documentation & tools11/30

Adoption & activity1/15

Community engagement0/10

★ Featured

AllMCPs Server

Explore Server →

Own this project?

Free dofollow backlink: add your website and place the AllMCPs badge on it — no claim needed. We detect it automatically and keep it verified as long as the badge stays live.

Claim & get free dofollow

Share & Embed

Add our SVG badge (dark/light directory styles) or embeddable widget to your site.

Explore more

More in 💻 Developer Tools →Best MCP servers for Developers →Alternatives to Freshdesk →Install in Claude Desktop Install in Cursor Install in VS Code