What is the key difference between MCP Itglue and Incidentoracle?

MCP Itglue belongs to the Support & Service Management category with local stdio execution, while Incidentoracle belongs to the Support & Service Management category with cloud HTTP/SSE execution.

How do I install MCP Itglue or Incidentoracle in Claude Desktop or Cursor?

Copy the mcpServers JSON configuration snippet provided on this page into your claude_desktop_config.json or ~/.cursor/mcp.json file and restart your AI client.

Are MCP Itglue and Incidentoracle free or paid?

MCP Itglue operates under a BYOK (Pay Provider Direct) model (API Key required). Incidentoracle operates under a Free / Open Source model (No auth required).

Which MCP server has more tools and community activity?

MCP Itglue lists 9 tools with 2 views and 5 GitHub stars. Incidentoracle lists 12 tools with 1 views and 0 GitHub stars.

Can I use both MCP Itglue and Incidentoracle together in the same MCP host?

Yes! MCP hosts like Claude Desktop, Cursor, Windsurf, Cline, and VS Code support configuring multiple servers under the mcpServers object simultaneously.

Side-by-Side Model Context Protocol Comparison

MCP Itglue vs Incidentoracle

In-depth architectural comparison of the MCP Itglue and Incidentoracle MCP servers. Compare execution transports, security boundaries, tool capabilities, quality scores, and ready-to-paste client installation snippets for Claude, Cursor, Windsurf, and VS Code.

At a Glance & Executive Verdict

MCP Itglue

Support & Service Management · Local stdio

Quality: 57/100 (Good) | Auth: API Key required

Incidentoracle

Support & Service Management · Remote HTTP/SSE

Quality: 49/100 (Fair) | Auth: No auth required

Verdict Summary: Choose MCP Itglue if you need specialized Support & Service Management tools running via a local process. Choose Incidentoracle if your workspace requires Support & Service Management integration with remote web transport. Both servers can be configured concurrently in your client's mcpServers manifest.

Which MCP Server Should You Choose?

Choose MCP Itglue when:

You need dedicated capabilities in the Support & Service Management domain.
You prefer local stdio subprocess transport architecture.
Your security boundary fits: API Key required (BYOK (Pay Provider Direct)).
You have access to required keys: ITGLUE_API_KEY, ITGLUE_REGION, MCP_TOKENS_VIEWER, MCP_TOKENS_EDITOR, MCP_TOKENS_ADMIN, CLIENT_ITGLUE_KEYS.
Primary tools included: itglue_list_document_folders, itglue_get_document_image, itglue_list_attachments.

Explore MCP Itglue Details

Choose Incidentoracle when:

You need dedicated capabilities in the Support & Service Management domain.
You prefer remote streaming HTTP/SSE transport architecture.
Your security boundary fits: No auth required (Free / Open Source).
Primary tools included: log_incident, classify_incident, major_incident_check.

Feature & Specification Comparison

Specification	MCP Itglue selic Support & Service Management	Incidentoracle Support & Service Management
Summary	MCP server for IT Glue, the MSP documentation platform. Semantic vector search over documentation, document and flexible-asset read/write, role-based access control, and bring-your-own-key support.	IncidentOracle - 12-tool incident management MCP: triage, BaFin DORA reporting, RCA.
Category & Scope	Support & Service Management

Tools & Capabilities Breakdown

MCP Itglue Tools (9)

itglue_list_document_folders

read

itglue_get_document_image

read

itglue_list_attachments

read

itglue_create_document_image

write

itglue_create_attachment

write

itglue_build_vector_index

write

itglue_delete_documents

Ready-to-Paste Client Configurations

Paste either (or both) of these JSON server blocks into your client config file (e.g. claude_desktop_config.json or ~/.cursor/mcp.json).

MCP Itglue Configuration

mcpServers (Claude Desktop / Cursor)

{
  "mcpServers": {
    "selic-mcp-itglue": {
      "command": "npx",
      "args": [
        "-y",
        "mcp-itglue"
      ],
      "env": {
        "ITGLUE_API_KEY": "YOUR_ITGLUE_API_KEY_HERE",
        "ITGLUE_REGION": "YOUR_ITGLUE_REGION_HERE",
        "MCP_TOKENS_VIEWER": "YOUR_MCP_TOKENS_VIEWER_HERE",
        "MCP_TOKENS_EDITOR": "YOUR_MCP_TOKENS_EDITOR_HERE",
        "MCP_TOKENS_ADMIN": "YOUR_MCP_TOKENS_ADMIN_HERE",
        "CLIENT_ITGLUE_KEYS": "YOUR_CLIENT_ITGLUE_KEYS_HERE"
      }
    }
  }
}

Incidentoracle Configuration

mcpServers (Claude Desktop / Cursor)

{
  "mcpServers": {
    "incidentoracle": {
      "url": "https://tooloracle.io/incident/mcp/"
    }
  }
}

Frequently Asked Questions

MCP Itglue is categorized under Support & Service Management and uses a local stdio subprocess. In contrast, Incidentoracle belongs to Support & Service Management using remote streaming HTTP/SSE transport. Select MCP Itglue when you need capabilities focused on support & service management and Incidentoracle when you require tools for support & service management.

More alternatives to MCP Itglue More alternatives to Incidentoracle Support & Service Management category hub Canonical compare URL

MCP Itglue vs Incidentoracle

At a Glance & Executive Verdict

Which MCP Server Should You Choose?

Choose MCP Itglue when:

Choose Incidentoracle when:

Feature & Specification Comparison

Tools & Capabilities Breakdown

MCP Itglue Tools (9)

Ready-to-Paste Client Configurations

Frequently Asked Questions

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Incidentoracle Tools (12)