What is the key difference between Incidentoracle and MCP Itglue?

Incidentoracle belongs to the Support & Service Management category with cloud HTTP/SSE execution, while MCP Itglue belongs to the Support & Service Management category with local stdio execution.

How do I install Incidentoracle or MCP Itglue in Claude Desktop or Cursor?

Copy the mcpServers JSON configuration snippet provided on this page into your claude_desktop_config.json or ~/.cursor/mcp.json file and restart your AI client.

Are Incidentoracle and MCP Itglue free or paid?

Incidentoracle operates under a Free / Open Source model (No auth required). MCP Itglue operates under a BYOK (Pay Provider Direct) model (API Key required).

Which MCP server has more tools and community activity?

Incidentoracle lists 12 tools with 1 views and 0 GitHub stars. MCP Itglue lists 9 tools with 2 views and 5 GitHub stars.

Can I use both Incidentoracle and MCP Itglue together in the same MCP host?

Yes! MCP hosts like Claude Desktop, Cursor, Windsurf, Cline, and VS Code support configuring multiple servers under the mcpServers object simultaneously.

Side-by-Side Model Context Protocol Comparison

Incidentoracle vs MCP Itglue

In-depth architectural comparison of the Incidentoracle and MCP Itglue MCP servers. Compare execution transports, security boundaries, tool capabilities, quality scores, and ready-to-paste client installation snippets for Claude, Cursor, Windsurf, and VS Code.

At a Glance & Executive Verdict

Incidentoracle

Support & Service Management · Remote HTTP/SSE

Quality: 49/100 (Fair) | Auth: No auth required

MCP Itglue

Support & Service Management · Local stdio

Quality: 57/100 (Good) | Auth: API Key required

Verdict Summary: Choose Incidentoracle if you need specialized Support & Service Management tools running via a hosted cloud SSE transport. Choose MCP Itglue if your workspace requires Support & Service Management integration with local subprocess execution. Both servers can be configured concurrently in your client's mcpServers manifest.

Which MCP Server Should You Choose?

Choose Incidentoracle when:

You need dedicated capabilities in the Support & Service Management domain.
You prefer remote streaming HTTP/SSE transport architecture.
Your security boundary fits: No auth required (Free / Open Source).
Primary tools included: log_incident, classify_incident, major_incident_check.

Explore Incidentoracle Details

Choose MCP Itglue when:

You need dedicated capabilities in the Support & Service Management domain.
You prefer local stdio subprocess transport architecture.
Your security boundary fits: API Key required (BYOK (Pay Provider Direct)).
You have access to required keys: ITGLUE_API_KEY, ITGLUE_REGION, MCP_TOKENS_VIEWER, MCP_TOKENS_EDITOR, MCP_TOKENS_ADMIN, CLIENT_ITGLUE_KEYS.
Primary tools included: itglue_list_document_folders, itglue_get_document_image, itglue_list_attachments.

Feature & Specification Comparison

Specification	Incidentoracle Support & Service Management	MCP Itglue selic Support & Service Management
Summary	IncidentOracle - 12-tool incident management MCP: triage, BaFin DORA reporting, RCA.	MCP server for IT Glue, the MSP documentation platform. Semantic vector search over documentation, document and flexible-asset read/write, role-based access control, and bring-your-own-key support.
Category & Scope	Support & Service Management

Tools & Capabilities Breakdown

Incidentoracle Tools (12)

log_incident

Log a new ICT-related incident. First step in the DORA incident management proce

classify_incident

Classify an incident against the 6 DORA criteria (RTS 2024/1772).

major_incident_check

Quick check: would these criteria values classify as a MAJOR incident?

initial_notification

Generate the 4h initial notification for a MAJOR incident (ITS 2025/302 Annex I)

intermediate_report

Generate the 72h intermediate report for a MAJOR incident (ITS 2025/302).

final_report

Ready-to-Paste Client Configurations

Paste either (or both) of these JSON server blocks into your client config file (e.g. claude_desktop_config.json or ~/.cursor/mcp.json).

Incidentoracle Configuration

mcpServers (Claude Desktop / Cursor)

{
  "mcpServers": {
    "incidentoracle": {
      "url": "https://tooloracle.io/incident/mcp/"
    }
  }
}

MCP Itglue Configuration

mcpServers (Claude Desktop / Cursor)

{
  "mcpServers": {
    "selic-mcp-itglue": {
      "command": "npx",
      "args": [
        "-y",
        "mcp-itglue"
      ],
      "env": {
        "ITGLUE_API_KEY": "YOUR_ITGLUE_API_KEY_HERE",
        "ITGLUE_REGION": "YOUR_ITGLUE_REGION_HERE",
        "MCP_TOKENS_VIEWER": "YOUR_MCP_TOKENS_VIEWER_HERE",
        "MCP_TOKENS_EDITOR": "YOUR_MCP_TOKENS_EDITOR_HERE",
        "MCP_TOKENS_ADMIN": "YOUR_MCP_TOKENS_ADMIN_HERE",
        "CLIENT_ITGLUE_KEYS": "YOUR_CLIENT_ITGLUE_KEYS_HERE"
      }
    }
  }
}

Frequently Asked Questions

Incidentoracle is categorized under Support & Service Management and uses a remote streaming HTTP/SSE transport. In contrast, MCP Itglue belongs to Support & Service Management using local stdio subprocess. Select Incidentoracle when you need capabilities focused on support & service management and MCP Itglue when you require tools for support & service management.

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