What is the key difference between MCP Itglue and Freshdesk?

MCP Itglue belongs to the Support & Service Management category with local stdio execution, while Freshdesk belongs to the Support & Service Management category with local stdio execution.

How do I install MCP Itglue or Freshdesk in Claude Desktop or Cursor?

Copy the mcpServers JSON configuration snippet provided on this page into your claude_desktop_config.json or ~/.cursor/mcp.json file and restart your AI client.

Are MCP Itglue and Freshdesk free or paid?

MCP Itglue operates under a BYOK (Pay Provider Direct) model (API Key required). Freshdesk operates under a Free / Open Source model (No auth required).

Which MCP server has more tools and community activity?

MCP Itglue lists 9 tools with 2 views and 5 GitHub stars. Freshdesk lists 0 tools with 1 views and 0 GitHub stars.

Can I use both MCP Itglue and Freshdesk together in the same MCP host?

Yes! MCP hosts like Claude Desktop, Cursor, Windsurf, Cline, and VS Code support configuring multiple servers under the mcpServers object simultaneously.

Side-by-Side Model Context Protocol Comparison

MCP Itglue vs Freshdesk

In-depth architectural comparison of the MCP Itglue and Freshdesk MCP servers. Compare execution transports, security boundaries, tool capabilities, quality scores, and ready-to-paste client installation snippets for Claude, Cursor, Windsurf, and VS Code.

At a Glance & Executive Verdict

MCP Itglue

Support & Service Management · Local stdio

Quality: 57/100 (Good) | Auth: API Key required

Freshdesk

Support & Service Management · Local stdio

Quality: 45/100 (Fair) | Auth: No auth required

Verdict Summary: Choose MCP Itglue if you need specialized Support & Service Management tools running via a local process. Choose Freshdesk if your workspace requires Support & Service Management integration with local subprocess execution. Both servers can be configured concurrently in your client's mcpServers manifest.

Which MCP Server Should You Choose?

Choose MCP Itglue when:

You need dedicated capabilities in the Support & Service Management domain.
You prefer local stdio subprocess transport architecture.
Your security boundary fits: API Key required (BYOK (Pay Provider Direct)).
You have access to required keys: ITGLUE_API_KEY, ITGLUE_REGION, MCP_TOKENS_VIEWER, MCP_TOKENS_EDITOR, MCP_TOKENS_ADMIN, CLIENT_ITGLUE_KEYS.
Primary tools included: itglue_list_document_folders, itglue_get_document_image, itglue_list_attachments.

Explore MCP Itglue Details

Choose Freshdesk when:

You need dedicated capabilities in the Support & Service Management domain.
You prefer local stdio subprocess transport architecture.
Your security boundary fits: No auth required (Free / Open Source).

Explore Freshdesk Details

Feature & Specification Comparison

Specification	MCP Itglue selic Support & Service Management	Freshdesk Support & Service Management
Summary	MCP server for IT Glue, the MSP documentation platform. Semantic vector search over documentation, document and flexible-asset read/write, role-based access control, and bring-your-own-key support.	MCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base.
Category & Scope	Support & Service Management

Tools & Capabilities Breakdown

MCP Itglue Tools (9)

itglue_list_document_folders

read

itglue_get_document_image

read

itglue_list_attachments

read

itglue_create_document_image

write

itglue_create_attachment

write

itglue_build_vector_index

write

itglue_delete_documents

Ready-to-Paste Client Configurations

Paste either (or both) of these JSON server blocks into your client config file (e.g. claude_desktop_config.json or ~/.cursor/mcp.json).

MCP Itglue Configuration

mcpServers (Claude Desktop / Cursor)

{
  "mcpServers": {
    "selic-mcp-itglue": {
      "command": "npx",
      "args": [
        "-y",
        "mcp-itglue"
      ],
      "env": {
        "ITGLUE_API_KEY": "YOUR_ITGLUE_API_KEY_HERE",
        "ITGLUE_REGION": "YOUR_ITGLUE_REGION_HERE",
        "MCP_TOKENS_VIEWER": "YOUR_MCP_TOKENS_VIEWER_HERE",
        "MCP_TOKENS_EDITOR": "YOUR_MCP_TOKENS_EDITOR_HERE",
        "MCP_TOKENS_ADMIN": "YOUR_MCP_TOKENS_ADMIN_HERE",
        "CLIENT_ITGLUE_KEYS": "YOUR_CLIENT_ITGLUE_KEYS_HERE"
      }
    }
  }
}

Freshdesk Configuration

mcpServers (Claude Desktop / Cursor)

{
  "mcpServers": {
    "freshdesk-3": {
      "command": "npx",
      "args": [
        "-y",
        "github:WYRE-AI/freshdesk-mcp"
      ]
    }
  }
}

Frequently Asked Questions

MCP Itglue is categorized under Support & Service Management and uses a local stdio subprocess. In contrast, Freshdesk belongs to Support & Service Management using local stdio subprocess. Select MCP Itglue when you need capabilities focused on support & service management and Freshdesk when you require tools for support & service management.

More alternatives to MCP Itglue More alternatives to Freshdesk Support & Service Management category hub Canonical compare URL

MCP Itglue vs Freshdesk

At a Glance & Executive Verdict

Which MCP Server Should You Choose?

Choose MCP Itglue when:

Choose Freshdesk when:

Feature & Specification Comparison

Tools & Capabilities Breakdown

MCP Itglue Tools (9)

Ready-to-Paste Client Configurations

Frequently Asked Questions

Related MCP Server Comparisons

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Popular comparisons with Freshdesk

Freshdesk Tools (0)