MCP Request Tracker

Secure MCP server for Request Tracker (RT) ticket management

Quick Install

Automated & IDE Setup

Copy the AI prompt to install this server into Claude Code, Cursor, or another agent — or use 1-click editor setup below.

Add to Cursor Add to VS Code

Not yet automatically verified

We haven't yet run this listing's install command through our automated sandbox check. This isn't a red flag — we're steadily working through the catalog.

Manual Client & Custom JSON ConfigExpand JSON ▾

Client Config & Setup

Choose your client or environment

Target File:~/Library/Application Support/Claude/claude_desktop_config.json

claude_desktop_config.json

{
  "mcpServers": {
    "mcp-request-tracker": {
      "command": "uvx",
      "args": [
        "mcp-request-tracker-crunchtools"
      ]
    }
  }
}

💡 Paste the JSON block into your client's configuration file under mcpServers, then restart the application.

Documentation Overview

MCP Request Tracker CrunchTools

A secure MCP (Model Context Protocol) server for Request Tracker (RT) ticket management.

Features

Secure Credential Handling: Passwords stored as SecretStr, never logged
Full Ticket Management: Search, view, create, update, and resolve tickets
Time Tracking: Track time worked on tickets
Workflow Automation: Pre-built workflows like checklist completion
Cross-Platform: Works on Linux, macOS, and Windows

Installation

Option 1: Using uvx (Recommended)

bash

uvx mcp-request-tracker-crunchtools

Option 2: Using pip

Terminal

pip install mcp-request-tracker-crunchtools

Option 3: Using Container

bash

podman run -e RT_URL=... -e RT_USER=... -e RT_PASS=... quay.io/crunchtools/mcp-request-tracker

Configuration

Set the following environment variables:

Variable	Required	Description
`RT_URL`	Yes	Base URL of your RT server
`RT_USER`	Yes	RT username
`RT_PASS`	Yes	RT password
`RT_HTTP_USER`	No	HTTP Basic Auth username
`RT_HTTP_PASS`	No	HTTP Basic Auth password

Usage with Claude Code

Using uvx

Terminal

claude mcp add mcp-request-tracker-crunchtools \
    --env RT_URL=https://rt.example.com \
    --env RT_USER=your_username \
    --env RT_PASS=your_password \
    -- uvx mcp-request-tracker-crunchtools

Using Container

Terminal

claude mcp add mcp-request-tracker-crunchtools \
    --env RT_URL=https://rt.example.com \
    --env RT_USER=your_username \
    --env RT_PASS=your_password \
    -- podman run -i --rm -e RT_URL -e RT_USER -e RT_PASS quay.io/crunchtools/mcp-request-tracker

Available Tools

Search and View

search_tickets - Search tickets using RT query syntax
get_ticket - Get ticket details
get_ticket_history - Get ticket history/changelog
get_my_open_tickets - Get open tickets for a user
get_new_tickets - Get new/unassigned tickets

Update Tickets

set_ticket_owner - Set ticket owner
set_ticket_status - Set ticket status
open_ticket - Open a ticket
resolve_ticket - Resolve/close a ticket
take_ticket - Take ownership and open

Time Tracking

set_time_worked - Set total time worked
add_time_worked - Add time to existing time

Communication

add_ticket_comment - Add private comment (not visible to requestor)
reply_to_ticket - Add correspondence (visible to requestor)

Creation

create_ticket - Create a new ticket

Workflows

complete_weekly_checklist - Complete a weekly checklist ticket with results

RT Query Syntax Examples

Code

Status = 'new'
Status = 'open' AND Owner = 'scott'
Subject LIKE 'checklist'
Queue = 'Professional'
Created > '2025-01-01'
Owner = 'Nobody'

Security

This server is built with security in mind:

SecretStr: Passwords are stored using Pydantic's SecretStr to prevent accidental logging
Error Sanitization: Credentials are scrubbed from all error messages
No Filesystem Access: The server never reads or writes files
No Shell Execution: No subprocess or shell commands
Minimal Dependencies: Only essential packages to reduce attack surface
Automated CVE Scanning: Weekly security scans via GitHub Actions
Container Security: Built on Hummingbird images with minimal CVE count

See SECURITY.md for the full security design document.

Development

bash

# Clone the repository
git clone https://github.com/crunchtools/mcp-request-tracker.git
cd mcp-request-tracker

# Install dependencies
uv sync --all-extras

# Run tests
uv run pytest

# Lint
uv run ruff check src tests

# Type check
uv run mypy src

License

This project is licensed under the GNU Affero General Public License v3.0 (AGPL-3.0). See LICENSE for details.

Read the full README →View source on GitHub →

Related MCP Servers

View all in Developer Tools View all alternatives

Reviews

No reviews yet — be the first to share how this listing worked for you.

Frequently Asked Questions about MCP Request Tracker

Add the following block to your claude_desktop_config.json under mcpServers: "mcpServers": { "mcp-request-tracker": { "command": "npx", "args": ["-y", "MCP Request-tracker"] } }

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Technical Specs & Signals

CategoryDeveloper Tools

35Quality signal: Fair · 35/100How this signal is calculated ▾

Server availabilityNot measured

Not scored for repo-hosted servers — we can't reach the running server, only its GitHub page. Hosted MCP endpoints are health-checked live.

Verified ownership10/20

Documentation & tools15/30

Adoption & activity1/15

Community engagement0/10

A guidance signal from public completeness & health data — not a user rating. New listings start lower and rise as they add docs, get verified, and grow adoption. Signals we can't observe for a listing are skipped, not counted against it.

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More in 💻 Developer Tools →Best MCP servers for Developers →Alternatives to MCP Request Tracker →Install in Claude Desktop Install in Cursor Install in VS Code

MCP Request Tracker

Secure MCP server for Request Tracker (RT) ticket management

Quick Install

Automated & IDE Setup

Copy the AI prompt to install this server into Claude Code, Cursor, or another agent — or use 1-click editor setup below.

Add to Cursor Add to VS Code

Not yet automatically verified

We haven't yet run this listing's install command through our automated sandbox check. This isn't a red flag — we're steadily working through the catalog.

Manual Client & Custom JSON ConfigExpand JSON ▾

Client Config & Setup

Choose your client or environment

Target File:~/Library/Application Support/Claude/claude_desktop_config.json

claude_desktop_config.json

{
  "mcpServers": {
    "mcp-request-tracker": {
      "command": "uvx",
      "args": [
        "mcp-request-tracker-crunchtools"
      ]
    }
  }
}

💡 Paste the JSON block into your client's configuration file under mcpServers, then restart the application.

Documentation Overview

MCP Request Tracker CrunchTools

A secure MCP (Model Context Protocol) server for Request Tracker (RT) ticket management.

Features

Secure Credential Handling: Passwords stored as SecretStr, never logged
Full Ticket Management: Search, view, create, update, and resolve tickets
Time Tracking: Track time worked on tickets
Workflow Automation: Pre-built workflows like checklist completion
Cross-Platform: Works on Linux, macOS, and Windows

Installation

Option 1: Using uvx (Recommended)

bash

uvx mcp-request-tracker-crunchtools

Option 2: Using pip

Terminal

pip install mcp-request-tracker-crunchtools

Option 3: Using Container

bash

podman run -e RT_URL=... -e RT_USER=... -e RT_PASS=... quay.io/crunchtools/mcp-request-tracker

Configuration

Set the following environment variables:

Variable	Required	Description
`RT_URL`	Yes	Base URL of your RT server
`RT_USER`	Yes	RT username
`RT_PASS`	Yes	RT password
`RT_HTTP_USER`	No	HTTP Basic Auth username
`RT_HTTP_PASS`	No	HTTP Basic Auth password

Usage with Claude Code

Using uvx

Terminal

claude mcp add mcp-request-tracker-crunchtools \
    --env RT_URL=https://rt.example.com \
    --env RT_USER=your_username \
    --env RT_PASS=your_password \
    -- uvx mcp-request-tracker-crunchtools

Using Container

Terminal

claude mcp add mcp-request-tracker-crunchtools \
    --env RT_URL=https://rt.example.com \
    --env RT_USER=your_username \
    --env RT_PASS=your_password \
    -- podman run -i --rm -e RT_URL -e RT_USER -e RT_PASS quay.io/crunchtools/mcp-request-tracker

Available Tools

Search and View

search_tickets - Search tickets using RT query syntax
get_ticket - Get ticket details
get_ticket_history - Get ticket history/changelog
get_my_open_tickets - Get open tickets for a user
get_new_tickets - Get new/unassigned tickets

Update Tickets

set_ticket_owner - Set ticket owner
set_ticket_status - Set ticket status
open_ticket - Open a ticket
resolve_ticket - Resolve/close a ticket
take_ticket - Take ownership and open

Time Tracking

set_time_worked - Set total time worked
add_time_worked - Add time to existing time

Communication

add_ticket_comment - Add private comment (not visible to requestor)
reply_to_ticket - Add correspondence (visible to requestor)

Creation

create_ticket - Create a new ticket

Workflows

complete_weekly_checklist - Complete a weekly checklist ticket with results

RT Query Syntax Examples

Code

Status = 'new'
Status = 'open' AND Owner = 'scott'
Subject LIKE 'checklist'
Queue = 'Professional'
Created > '2025-01-01'
Owner = 'Nobody'

Security

This server is built with security in mind:

SecretStr: Passwords are stored using Pydantic's SecretStr to prevent accidental logging
Error Sanitization: Credentials are scrubbed from all error messages
No Filesystem Access: The server never reads or writes files
No Shell Execution: No subprocess or shell commands
Minimal Dependencies: Only essential packages to reduce attack surface
Automated CVE Scanning: Weekly security scans via GitHub Actions
Container Security: Built on Hummingbird images with minimal CVE count

See SECURITY.md for the full security design document.

Development

bash

# Clone the repository
git clone https://github.com/crunchtools/mcp-request-tracker.git
cd mcp-request-tracker

# Install dependencies
uv sync --all-extras

# Run tests
uv run pytest

# Lint
uv run ruff check src tests

# Type check
uv run mypy src

License

This project is licensed under the GNU Affero General Public License v3.0 (AGPL-3.0). See LICENSE for details.

Read the full README →View source on GitHub →

Related MCP Servers

View all in Developer Tools View all alternatives

Reviews

No reviews yet — be the first to share how this listing worked for you.

Frequently Asked Questions about MCP Request Tracker

Add the following block to your claude_desktop_config.json under mcpServers: "mcpServers": { "mcp-request-tracker": { "command": "npx", "args": ["-y", "MCP Request-tracker"] } }

AllMCPs Directory Badge

Full Badge Customizer

Showcase your server listing on GitHub or your project documentation. Embed this dynamic SVG badge to highlight official listing status and live engagement.

Badge Style:

Live Dynamic SVG Preview

Markdown (GitHub README)

[![AllMCPs](https://allmcps.com/api/badge/mcp-request-tracker?style=directory)](https://allmcps.com/mcp/mcp-request-tracker)

HTML Embed

<a href="https://allmcps.com/mcp/mcp-request-tracker"><img src="https://allmcps.com/api/badge/mcp-request-tracker?style=directory" alt="MCP Request Tracker on AllMCPs" /></a>

Technical Specs & Signals

CategoryDeveloper Tools

35Quality signal: Fair · 35/100How this signal is calculated ▾

Server availabilityNot measured

Not scored for repo-hosted servers — we can't reach the running server, only its GitHub page. Hosted MCP endpoints are health-checked live.

Verified ownership10/20

Documentation & tools15/30

Adoption & activity1/15

Community engagement0/10

★ Featured

Moxie Docs MCP

MCP & Agent Skills for Automated Documentation, and codebase conventions + context

Explore Server →

Own this project?

Free dofollow backlink: add your website and place the AllMCPs badge on it — no claim needed. We detect it automatically and keep it verified as long as the badge stays live.

Claim & get free dofollow

Share & Embed

Add our SVG badge (dark/light directory styles) or embeddable widget to your site.

Explore more

More in 💻 Developer Tools →Best MCP servers for Developers →Alternatives to MCP Request Tracker →Install in Claude Desktop Install in Cursor Install in VS Code