Freshdesk vs Jivosite MCP
A side-by-side look at the Freshdesk and Jivosite MCP MCP servers: transport, auth, tools, quality signals, and the config to install either one in Claude, Cursor, Windsurf or VS Code.
Verdict: choose Freshdesk for support & service management work as a local process; choose Jivosite MCP for support & service management as a local process. You can also run both side by side in one mcpServers block.
Which MCP server should you choose?
Choose Freshdesk when
- You need dedicated capabilities in the Support & Service Management domain.
- You prefer a local stdio subprocess transport.
- You want tools like
freshdesk_list_tickets, freshdesk_get_ticket, freshdesk_search_tickets.
Choose Jivosite MCP when
- You need dedicated capabilities in the Support & Service Management domain.
- You prefer a local stdio subprocess transport.
- You have the keys it needs:
JIVOSITE_TOKEN.
Feature & specification comparison
Rows where the two servers differ are marked.
| Spec | ||
|---|---|---|
| Category | Support & Service Management | Support & Service Management |
| Quality signal | 55/100 · Good | 39/100 · Fair |
| Install command | Confirmed | Confirmed |
| Transport | Local subprocess (stdio) | Local subprocess (stdio) |
| Auth | Not declared | Not declared |
| Pricing | Not declared | Not declared |
| Required env vars | None listed | JIVOSITE_TOKEN |
| Verified owner | Community listing | Community listing |
| GitHub stars | 0 | 0 |
| Directory activity | 0 views 0 installs 0 upvotes | 1 views 0 installs 0 upvotes |
| Tools | 5 | Not listed |
| Full listing | View Freshdesk | View Jivosite MCP |
Tools & capabilities
Freshdesk tools 5
freshdesk_list_ticketsList support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester.freshdesk_get_ticketGet full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes.freshdesk_search_ticketsSearch tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority.freshdesk_list_contactsList customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination.freshdesk_get_contactGet full contact details by ID including name, email, phone, company, address, and ticket history.
Jivosite MCP tools
No tool names declared yet. Check the project README from the listing page.
Ready-to-paste client configs
Paste either block (or both) into your client config, e.g. claude_desktop_config.json or ~/.cursor/mcp.json. We only show a config when the install command is confirmed.
Freshdesk
{
"mcpServers": {
"freshdesk-2": {
"command": "npx",
"args": [
"-y",
"@pipeworx/mcp-freshdesk"
]
}
}
}
Jivosite MCP
{
"mcpServers": {
"jivosite-mcp": {
"command": "npx",
"args": [
"-y",
"@theyahia/jivosite-mcp"
],
"env": {
"JIVOSITE_TOKEN": "YOUR_JIVOSITE_TOKEN_HERE"
}
}
}
}
Frequently asked questions
Freshdesk is categorized under Support & Service Management and uses a local stdio subprocess. Jivosite MCP belongs to Support & Service Management and uses a local stdio subprocess. Pick Freshdesk for support & service management work and Jivosite MCP for support & service management.
Copy the mcpServers block from the config section on this page into your client's config (for example claude_desktop_config.json or ~/.cursor/mcp.json), then fully restart the client.
Freshdesk has no declared pricing — check the project's own site. Jivosite MCP has no declared pricing — check the project's own site. If a server needs environment variables such as API keys, define them under the env key in your client's MCP config.
Yes. MCP clients support multiple servers: add freshdesk-2 and jivosite-mcp as separate keys in the same mcpServers object, and your assistant will call tools from either one.
On AllMCPs, Freshdesk has a quality signal of 55/100 (Good) with 0 views, 0 installs and 0 GitHub stars. Jivosite MCP has 39/100 (Fair) with 1 views, 0 installs and 0 GitHub stars.