Freshdesk MCP vs Freshdesk
A side-by-side look at the Freshdesk MCP and Freshdesk MCP servers: transport, auth, tools, quality signals, and the config to install either one in Claude, Cursor, Windsurf or VS Code.
Verdict: choose Freshdesk MCP for support & service management work as a local process; choose Freshdesk for support & service management as a local process. You can also run both side by side in one mcpServers block.
Which MCP server should you choose?
Choose Freshdesk MCP when
- You need dedicated capabilities in the Support & Service Management domain.
- You prefer a local stdio subprocess transport.
- You have the keys it needs:
FRESHDESK_API_KEY, FRESHDESK_DOMAIN. - You want tools like
create_ticket, update_ticket, delete_ticket.
Choose Freshdesk when
- You need dedicated capabilities in the Support & Service Management domain.
- You prefer a local stdio subprocess transport.
- You want tools like
freshdesk_list_tickets, freshdesk_get_ticket, freshdesk_search_tickets.
Feature & specification comparison
Rows where the two servers differ are marked.
| Spec | ||
|---|---|---|
| Category | Support & Service Management | Support & Service Management |
| Quality signal | 57/100 · Good | 55/100 · Good |
| Install command | Confirmed | Confirmed |
| Transport | Local subprocess (stdio) | Local subprocess (stdio) |
| Auth | Not declared | Not declared |
| Pricing | Not declared | Not declared |
| Required env vars | FRESHDESK_API_KEYFRESHDESK_DOMAIN | None listed |
| Verified owner | Community listing | Community listing |
| GitHub stars | 70 | 0 |
| Directory activity | 1 views 0 installs 0 upvotes | 0 views 0 installs 0 upvotes |
| Tools | 28 | 5 |
| Full listing | View Freshdesk MCP | View Freshdesk |
Tools & capabilities
Freshdesk MCP tools 28
create_ticketCreate new support ticketsupdate_ticketUpdate existing ticketsdelete_ticketDelete a ticketsearch_ticketsSearch for tickets based on criteriaget_ticket_fieldsGet all ticket fieldsget_ticketsGet all ticketsget_ticketGet a single ticketget_ticket_conversationGet conversation for a ticketcreate_ticket_replyReply to a ticketcreate_ticket_noteAdd a note to a ticketupdate_ticket_conversationUpdate a conversationview_ticket_summaryGet the summary of a ticket- +16 more on the listing page
Freshdesk tools 5
freshdesk_list_ticketsList support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester.freshdesk_get_ticketGet full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes.freshdesk_search_ticketsSearch tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority.freshdesk_list_contactsList customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination.freshdesk_get_contactGet full contact details by ID including name, email, phone, company, address, and ticket history.
Ready-to-paste client configs
Paste either block (or both) into your client config, e.g. claude_desktop_config.json or ~/.cursor/mcp.json. We only show a config when the install command is confirmed.
Freshdesk MCP
{
"mcpServers": {
"effytech-freshdesk-mcp": {
"command": "uvx",
"args": [
"freshdesk-mcp"
],
"env": {
"FRESHDESK_API_KEY": "YOUR_FRESHDESK_API_KEY_HERE",
"FRESHDESK_DOMAIN": "YOUR_FRESHDESK_DOMAIN_HERE"
}
}
}
}
Freshdesk
{
"mcpServers": {
"freshdesk-2": {
"command": "npx",
"args": [
"-y",
"@pipeworx/mcp-freshdesk"
]
}
}
}
Frequently asked questions
Freshdesk MCP is categorized under Support & Service Management and uses a local stdio subprocess. Freshdesk belongs to Support & Service Management and uses a local stdio subprocess. Pick Freshdesk MCP for support & service management work and Freshdesk for support & service management.
Copy the mcpServers block from the config section on this page into your client's config (for example claude_desktop_config.json or ~/.cursor/mcp.json), then fully restart the client.
Freshdesk MCP has no declared pricing — check the project's own site. Freshdesk has no declared pricing — check the project's own site. If a server needs environment variables such as API keys, define them under the env key in your client's MCP config.
Yes. MCP clients support multiple servers: add effytech-freshdesk-mcp and freshdesk-2 as separate keys in the same mcpServers object, and your assistant will call tools from either one.
On AllMCPs, Freshdesk MCP has a quality signal of 57/100 (Good) with 1 views, 0 installs and 70 GitHub stars. Freshdesk has 55/100 (Good) with 0 views, 0 installs and 0 GitHub stars.