ConnectWise PSA vs Grounded Support Agent

In-depth architectural comparison of the ConnectWise PSA and Grounded Support Agent MCP servers. Compare execution transports, security boundaries, tool capabilities, quality scores, and ready-to-paste client installation snippets for Claude, Cursor, Windsurf, and VS Code.

Which MCP Server Should You Choose?

Choose ConnectWise PSA when:

• You need dedicated capabilities in the Support & Service Management domain.
• You prefer local stdio subprocess transport architecture.
• Your security boundary fits: No auth required (Free / Open Source).
• You have access to required keys: CW_SITE, CW_COMPANY_ID, CW_CLIENT_ID, CW_PUBLIC_KEY, CW_PRIVATE_KEY.
• Primary tools included: Curated ticket, time, company, configuration, schedule, and finance toolsets, Per-member ConnectWise API key authentication, Persona presets and per-session toolset selection.

Explore ConnectWise PSA Details

Choose Grounded Support Agent when:

• You need dedicated capabilities in the Support & Service Management domain.
• You prefer local stdio subprocess transport architecture.
• Your security boundary fits: No auth required (Free / Open Source).

Feature & Specification Comparison

Specification	ConnectWise PSA Support & Service Management	Grounded Support Agent Support & Service Management
Summary	ConnectWise PSA (Manage) MCP server — tickets, time entries, companies, configurations, RBAC	Governed support MCP: answers only KB-grounded questions with citations, escalates the rest.
Category & Scope	Support & Service Management	Support & Service Management

Tools & Capabilities Breakdown

Ready-to-Paste Client Configurations

Paste either (or both) of these JSON server blocks into your client config file (e.g. claude_desktop_config.json or ~/.cursor/mcp.json).

{
  "mcpServers": {
    "connectwise-psa-2": {
      "command": "npx",
      "args": [
        "-y",
        "connectwise-psa-2"
      ],
      "env": {
        "CW_SITE": "YOUR_CW_SITE_HERE",
        "CW_COMPANY_ID": "YOUR_CW_COMPANY_ID_HERE",
        "CW_CLIENT_ID": "YOUR_CW_CLIENT_ID_HERE",
        "CW_PUBLIC_KEY": "YOUR_CW_PUBLIC_KEY_HERE",
        "CW_PRIVATE_KEY": "YOUR_CW_PRIVATE_KEY_HERE"
      }
    }
  }
}

{
  "mcpServers": {
    "grounded-support-agent": {
      "command": "uvx",
      "args": [
        "grounded-support-agent"
      ]
    }
  }
}

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