What is the key difference between ConnectWise PSA and Invgate Service Desk MCP?

ConnectWise PSA belongs to the Support & Service Management category with local stdio execution, while Invgate Service Desk MCP belongs to the Support & Service Management category with local stdio execution.

How do I install ConnectWise PSA or Invgate Service Desk MCP in Claude Desktop or Cursor?

Copy the mcpServers JSON configuration snippet provided on this page into your claude_desktop_config.json or ~/.cursor/mcp.json file and restart your AI client.

Are ConnectWise PSA and Invgate Service Desk MCP free or paid?

ConnectWise PSA operates under a Free / Open Source model (No auth required). Invgate Service Desk MCP operates under a BYOK (Pay Provider Direct) model (API Key required).

Which MCP server has more tools and community activity?

ConnectWise PSA lists 6 tools with 1 views and 6 GitHub stars. Invgate Service Desk MCP lists 6 tools with 2 views and 4 GitHub stars.

Can I use both ConnectWise PSA and Invgate Service Desk MCP together in the same MCP host?

Yes! MCP hosts like Claude Desktop, Cursor, Windsurf, Cline, and VS Code support configuring multiple servers under the mcpServers object simultaneously.

Side-by-Side Model Context Protocol Comparison

ConnectWise PSA vs Invgate Service Desk MCP

In-depth architectural comparison of the ConnectWise PSA and Invgate Service Desk MCP MCP servers. Compare execution transports, security boundaries, tool capabilities, quality scores, and ready-to-paste client installation snippets for Claude, Cursor, Windsurf, and VS Code.

At a Glance & Executive Verdict

ConnectWise PSA

Support & Service Management · Local stdio

Quality: 33/100 (Emerging) | Auth: No auth required

Invgate Service Desk MCP

Support & Service Management · Local stdio

Quality: 48/100 (Fair) | Auth: API Key required

Verdict Summary: Choose ConnectWise PSA if you need specialized Support & Service Management tools running via a local process. Choose Invgate Service Desk MCP if your workspace requires Support & Service Management integration with local subprocess execution. Both servers can be configured concurrently in your client's mcpServers manifest.

Which MCP Server Should You Choose?

Choose ConnectWise PSA when:

You need dedicated capabilities in the Support & Service Management domain.
You prefer local stdio subprocess transport architecture.
Your security boundary fits: No auth required (Free / Open Source).
You have access to required keys: CW_SITE, CW_COMPANY_ID, CW_CLIENT_ID, CW_PUBLIC_KEY, CW_PRIVATE_KEY.
Primary tools included: Curated ticket, time, company, configuration, schedule, and finance toolsets, Per-member ConnectWise API key authentication, Persona presets and per-session toolset selection.

Explore ConnectWise PSA Details

Choose Invgate Service Desk MCP when:

You need dedicated capabilities in the Support & Service Management domain.
You prefer local stdio subprocess transport architecture.
Your security boundary fits: API Key required (BYOK (Pay Provider Direct)).

Feature & Specification Comparison

Specification	ConnectWise PSA Support & Service Management	Invgate Service Desk MCP tracegazer Support & Service Management
Summary	ConnectWise PSA (Manage) MCP server — tickets, time entries, companies, configurations, RBAC	MCP server for InvGate Service Desk: 96 tools across 11 domains (incidents, users, knowledge base, assets, custom fields, workflows, time tracking), read-only by default with opt-in writes.
Category & Scope	Support & Service Management

Tools & Capabilities Breakdown

ConnectWise PSA Tools (6)

Curated ticket, time, company, configuration, schedule, and finance toolsets

Per-member ConnectWise API key authentication

Persona presets and per-session toolset selection

Read-only access to the broader ConnectWise API

Optional on-premises read-only T-SQL and saved queries

Stdio, streamable HTTP, and Docker deployment options

Invgate Service Desk MCP Tools (6)

Ready-to-Paste Client Configurations

Paste either (or both) of these JSON server blocks into your client config file (e.g. claude_desktop_config.json or ~/.cursor/mcp.json).

ConnectWise PSA Configuration

mcpServers (Claude Desktop / Cursor)

{
  "mcpServers": {
    "connectwise-psa-2": {
      "command": "npx",
      "args": [
        "-y",
        "connectwise-psa-2"
      ],
      "env": {
        "CW_SITE": "YOUR_CW_SITE_HERE",
        "CW_COMPANY_ID": "YOUR_CW_COMPANY_ID_HERE",
        "CW_CLIENT_ID": "YOUR_CW_CLIENT_ID_HERE",
        "CW_PUBLIC_KEY": "YOUR_CW_PUBLIC_KEY_HERE",
        "CW_PRIVATE_KEY": "YOUR_CW_PRIVATE_KEY_HERE"
      }
    }
  }
}

Invgate Service Desk MCP Configuration

mcpServers (Claude Desktop / Cursor)

{
  "mcpServers": {
    "tracegazer-invgate-service-desk-mcp": {
      "command": "uvx",
      "args": [
        "invgate-service-desk-mcp"
      ],
      "env": {
        "INVGATE_BASE_URL": "YOUR_INVGATE_BASE_URL_HERE",
        "INVGATE_API_TOKEN": "YOUR_INVGATE_API_TOKEN_HERE",
        "INVGATE_API_USERNAME": "YOUR_INVGATE_API_USERNAME_HERE",
        "INVGATE_WRITE_PROFILE": "YOUR_INVGATE_WRITE_PROFILE_HERE",
        "INVGATE_ENABLE_WRITES": "YOUR_INVGATE_ENABLE_WRITES_HERE",
        "INVGATE_TELEMETRY": "YOUR_INVGATE_TELEMETRY_HERE",
        "INVGATE_TELEMETRY_DETAIL": "YOUR_INVGATE_TELEMETRY_DETAIL_HERE"
      }
    }
  }
}

Frequently Asked Questions

ConnectWise PSA is categorized under Support & Service Management and uses a local stdio subprocess. In contrast, Invgate Service Desk MCP belongs to Support & Service Management using local stdio subprocess. Select ConnectWise PSA when you need capabilities focused on support & service management and Invgate Service Desk MCP when you require tools for support & service management.

More alternatives to ConnectWise PSA More alternatives to Invgate Service Desk MCP Support & Service Management category hub