Autotask vs Matrix42
A side-by-side look at the Autotask and Matrix42 MCP servers: transport, auth, tools, quality signals, and the config to install either one in Claude, Cursor, Windsurf or VS Code.
Verdict: choose Autotask for support & service management work as a local process; choose Matrix42 for support & service management as a local process. You can also run both side by side in one mcpServers block.
Which MCP server should you choose?
Choose Autotask when
- You need dedicated capabilities in the Support & Service Management domain.
- You prefer a local stdio subprocess transport.
- You have the keys it needs:
AUTOTASK_USERNAME, AUTOTASK_SECRET, AUTOTASK_INTEGRATION_CODE. - You want tools like
autotask_search_companies, autotask_create_company, autotask_update_company.
Choose Matrix42 when
- You need dedicated capabilities in the Support & Service Management domain.
- You prefer a local stdio subprocess transport.
- Its auth model fits you: API key required.
- You have the keys it needs:
M42_HOST, M42_API_TOKEN, M42_USERNAME, M42_PASSWORD.
Feature & specification comparison
Rows where the two servers differ are marked.
| Spec | ||
|---|---|---|
| Category | Support & Service Management | Support & Service Management |
| Quality signal | 56/100 · Good | 37/100 · Fair |
| Install command | Confirmed | Confirmed |
| Transport | Local subprocess (stdio) | Local subprocess (stdio) |
| Auth | Not declared | API key required |
| Pricing | Not declared | Free |
| Required env vars | AUTOTASK_USERNAMEAUTOTASK_SECRETAUTOTASK_INTEGRATION_CODE |
Tools & capabilities
Autotask tools 30
autotask_search_companiesSearch companies with filtersautotask_create_companyCreate new companyautotask_update_companyUpdate existing companyautotask_search_contactsSearch contacts with filtersautotask_create_contactCreate new contactautotask_search_ticketsSearch tickets with filtersautotask_get_ticket_detailsGet full ticket details by IDautotask_create_ticketCreate new ticketautotask_create_time_entryLog time entryautotask_search_time_entriesSearch time entries with filters (resource, ticket, task, date range)autotask_search_billing_itemsSearch approved and posted billing itemsautotask_get_billing_itemGet specific billing item by ID- +18 more on the listing page
Matrix42 tools
No tool names declared yet. Check the project README from the listing page.
Ready-to-paste client configs
Paste either block (or both) into your client config, e.g. claude_desktop_config.json or ~/.cursor/mcp.json. We only show a config when the install command is confirmed.
Autotask
{
"mcpServers": {
"autotask": {
"command": "npx",
"args": [
"-y",
"github:WYRE-AI/autotask-mcp"
],
"env": {
"AUTOTASK_USERNAME": "YOUR_AUTOTASK_USERNAME_HERE",
"AUTOTASK_SECRET": "YOUR_AUTOTASK_SECRET_HERE",
"AUTOTASK_INTEGRATION_CODE": "YOUR_AUTOTASK_INTEGRATION_CODE_HERE"
}
}
}
}
Matrix42
{
"mcpServers": {
"matrix42": {
"command": "npx",
"args": [
"-y",
"matrix42-mcp"
],
"env": {
"M42_HOST": "YOUR_M42_HOST_HERE",
"M42_API_TOKEN": "YOUR_M42_API_TOKEN_HERE",
"M42_USERNAME": "YOUR_M42_USERNAME_HERE",
"M42_PASSWORD": "YOUR_M42_PASSWORD_HERE"
}
}
}
}
Frequently asked questions
Autotask is categorized under Support & Service Management and uses a local stdio subprocess. Matrix42 belongs to Support & Service Management and uses a local stdio subprocess. Pick Autotask for support & service management work and Matrix42 for support & service management.
Copy the mcpServers block from the config section on this page into your client's config (for example claude_desktop_config.json or ~/.cursor/mcp.json), then fully restart the client.
Autotask has no declared pricing — check the project's own site. Matrix42 is listed as free. Auth: api key required. If a server needs environment variables such as API keys, define them under the env key in your client's MCP config.
Yes. MCP clients support multiple servers: add autotask and matrix42 as separate keys in the same mcpServers object, and your assistant will call tools from either one.
On AllMCPs, Autotask has a quality signal of 56/100 (Good) with 1 views, 0 installs and 57 GitHub stars. Matrix42 has 37/100 (Fair) with 0 views, 0 installs and 0 GitHub stars.