MCP FreeScout vs Swsd
A side-by-side look at the MCP FreeScout and Swsd MCP servers: transport, auth, tools, quality signals, and the config to install either one in Claude, Cursor, Windsurf or VS Code.
Verdict: choose MCP FreeScout for support & service management work as a local process; choose Swsd for support & service management as a local process. You can also run both side by side in one mcpServers block.
Which MCP server should you choose?
Choose MCP FreeScout when
- You need dedicated capabilities in the Support & Service Management domain.
- You prefer a local stdio subprocess transport.
- You have the keys it needs:
FREESCOUT_URL, FREESCOUT_API_KEY. - You want tools like
freescout_get_ticket, freescout_analyze_ticket, freescout_add_note.
Choose Swsd when
- You need dedicated capabilities in the Support & Service Management domain.
- You prefer a local stdio subprocess transport.
- You have the keys it needs:
SWSD_TOKEN, SWSD_BASE_URL, SWSD_PROFILE.
Feature & specification comparison
Rows where the two servers differ are marked.
| Spec | ||
|---|---|---|
| Category | Support & Service Management | Support & Service Management |
| Quality signal | 60/100 · Good | 45/100 · Fair |
| Install command | Confirmed | Confirmed |
| Transport | Local subprocess (stdio) | Local subprocess (stdio) |
| Auth | Not declared | Not declared |
| Pricing | Not declared | Not declared |
| Required env vars | FREESCOUT_URLFREESCOUT_API_KEY | SWSD_TOKENSWSD_BASE_URLSWSD_PROFILE |
| Verified owner | Community listing | Community listing |
| GitHub stars | 29 | 4 |
| Directory activity | 0 views 0 installs 0 upvotes | 0 views 0 installs 0 upvotes |
| Tools | 8 | Not listed |
| Full listing | View MCP FreeScout | View Swsd |
Tools & capabilities
MCP FreeScout tools 8
freescout_get_ticketFetch a FreeScout ticket with all its details and conversation threads.freescout_analyze_ticketAnalyze a ticket to determine issue type, root cause, and suggested solutions.freescout_add_noteAdd an internal note to a ticket for team communication.freescout_update_ticketUpdate ticket status and/or assignment.freescout_create_draft_replyCreate a draft reply in FreeScout that can be edited before sending. This tool lets the LLM generate the reply content and saves it directly to FreeScout as a draft. **Automatically converts Markdown formatting to HTML** for proper display in FreeScout.freescout_get_ticket_contextGet ticket context and customer information to help craft personalized replies.freescout_search_ticketsSearch for tickets across your FreeScout instance.freescout_get_mailboxesGet a list of all available mailboxes in your FreeScout instance.
Swsd tools
No tool names declared yet. Check the project README from the listing page.
Ready-to-paste client configs
Paste either block (or both) into your client config, e.g. claude_desktop_config.json or ~/.cursor/mcp.json. We only show a config when the install command is confirmed.
MCP FreeScout
{
"mcpServers": {
"mcp-freescout": {
"command": "npx",
"args": [
"@verygoodplugins/mcp-freescout@latest"
],
"env": {
"FREESCOUT_URL": "YOUR_FREESCOUT_URL_HERE",
"FREESCOUT_API_KEY": "YOUR_FREESCOUT_API_KEY_HERE"
}
}
}
}
Swsd
{
"mcpServers": {
"swsd": {
"command": "npx",
"args": [
"-y",
"swsd-mcp"
],
"env": {
"SWSD_TOKEN": "YOUR_SWSD_TOKEN_HERE",
"SWSD_BASE_URL": "YOUR_SWSD_BASE_URL_HERE",
"SWSD_PROFILE": "YOUR_SWSD_PROFILE_HERE"
}
}
}
}
Frequently asked questions
MCP FreeScout is categorized under Support & Service Management and uses a local stdio subprocess. Swsd belongs to Support & Service Management and uses a local stdio subprocess. Pick MCP FreeScout for support & service management work and Swsd for support & service management.
Copy the mcpServers block from the config section on this page into your client's config (for example claude_desktop_config.json or ~/.cursor/mcp.json), then fully restart the client.
MCP FreeScout has no declared pricing — check the project's own site. Swsd has no declared pricing — check the project's own site. If a server needs environment variables such as API keys, define them under the env key in your client's MCP config.
Yes. MCP clients support multiple servers: add mcp-freescout and swsd as separate keys in the same mcpServers object, and your assistant will call tools from either one.
On AllMCPs, MCP FreeScout has a quality signal of 60/100 (Good) with 0 views, 0 installs and 29 GitHub stars. Swsd has 45/100 (Fair) with 0 views, 0 installs and 4 GitHub stars.