IT Glue MCP Server

A Model Context Protocol (MCP) server that provides Claude with access to IT Glue documentation and asset management.

One-Click Deployment

[!NOTE] Unlike the other Wyre MCP servers, this one talks to the IT Glue API directly and has no private @wyre-ai/* runtime dependency, so the one-click build does not need a GitHub Packages token — the cloud builder's npm ci only pulls public packages. (A read:packages token is only needed to install the published @wyre-ai/itglue-mcp package itself; see Installation.) The DigitalOcean target builds the full Docker image and runs the complete MCP server over HTTP and is the recommended path; this repo does not ship a Workers entrypoint (src/worker.ts), so prefer DigitalOcean or the prebuilt container image (ghcr.io/wyre-ai/itglue-mcp).

Installation

This package is published to the GitHub Packages npm registry, which requires a token even for public packages. Authenticate npm once, then install:

# Authenticate npm to GitHub Packages (token needs the read:packages scope)
export NODE_AUTH_TOKEN=$(gh auth token)   # or a PAT with read:packages

npm install @wyre-ai/itglue-mcp

The repo's .npmrc already points the @wyre-ai scope at GitHub Packages and reads the token from NODE_AUTH_TOKEN, so no further config is needed. The same applies to npx @wyre-ai/itglue-mcp.

Or use the Docker image:

docker pull ghcr.io/wyre-ai/itglue-mcp:latest

Configuration

The server accepts credentials via environment variables:

Alternative: When AUTH_MODE=gateway, the MCP Gateway injects credentials per request via HTTP headers instead of environment variables. See Remote Deployment.

JWT fallback for document-folder operations

A JWT is optional — it is only needed if your tenant's API key can't access Document Folders yet. Every folder-related path tries your API key first:

• search_documents — defaults to a folder-inclusive listing (filter[document_folder_id]=null returns all documents, foldered ones included; each result carries its documentFolderId). If the tenant's API rejects that filter, the server retries the [ne] filter form and finally degrades to the legacy root-only listing, saying so in the result. No JWT is involved at any layer.
• list_document_folders — IT Glue's public (API-key) API now documents a Document Folders resource, which is rolling out across tenants through 2026. The server tries the API key first (on the organization-relationship path, then the top-level /document_folders path) and only falls back to a JWT if the key is rejected.
• create_document — the name-based folder picker uses the same API-key-first enumeration, then a configured JWT; if neither can list folders, it prompts for a folder URL / sibling-document URL / numeric folder ID as the last resort.

If you do need the JWT fallback, provide it in whichever way matches your deployment:

Headless deployments (Docker, cloud): there is no one to answer the interactive prompt, so if your tenant's API key cannot enumerate folders you must set ITGLUE_JWT (env mode) or send X-ITGlue-JWT (gateway mode) for folder enumeration to work.

Retrieving a JWT from your browser:

1. Sign in to IT Glue in your browser.
2. Open DevTools → Network tab.
3. Click any request to itg-api-*.itglue.com.
4. Copy the value of the Authorization: Bearer <token> request header — the <token> part is your JWT.

Expiry: IT Glue JWTs are short-lived (~2 hours). A JWT placed in ITGLUE_JWT on a long-running container will go stale and the JWT fallback will start failing until it is refreshed. Interactive clients are simply re-prompted on expiry. API-key operations are unaffected.

Available Tools

Organizations

• search_organizations - Search for organizations with optional filtering by name, type, status, or PSA ID
• get_organization - Get a specific organization by ID

Configurations (Devices/Assets)

• search_configurations - Search for configurations with filtering by organization, name, type, status, serial number, RMM ID, or PSA ID
• get_configuration - Get a specific configuration by ID

Locations (Addresses/Sites)

• search_locations - Search an organization's locations (built-in address/site records), filtering by organization, name, city, region, or country. Results include the address fields and phone number.
• get_location - Get a specific location by ID, including its full address and phone number
• create_location - Create a new location for an organization (requires name, typically country_id)
• update_location - Update an existing location; only the fields you supply are changed

Passwords

• search_passwords - Search for password entries (metadata only, no actual passwords in results)
• get_password - Get a specific password entry including the actual password value

Documents

• search_documents - Search for documents with filtering by organization, name, or folder. Defaults to a folder-inclusive listing (each result carries its documentFolderId), degrading gracefully to a root-only listing on tenants whose API rejects the folder filter
• get_document - Get a specific document by ID, including its sectioned body. Renders as an interactive card in MCP Apps hosts — see Interactive Document Card
• list_document_folders - List an organization's document folders (names and IDs). Works with an API key on tenants where IT Glue exposes the Document Folders resource; falls back to a JWT otherwise — see JWT fallback for document-folder operations

Attachments

• create_attachment - Attach a file to a checklist, checklist template, configuration, contact, document, domain, flexible asset, location, password, SSL certificate or ticket. Base64 in. Also the only supported route to a picture in a document body — see Images in documents
• list_attachments - List a record's attachments, with their download URLs

Flexible Assets

• search_flexible_assets - Search for flexible assets (requires flexible_asset_type_id)

User Metrics

• search_user_metrics - Search user activity metrics: per-user, per-organization, per-resource-type counts of created / viewed / edited / deleted actions, bucketed by date. Filter by user_id, organization_id, resource_type, and a start_date / end_date range; sort by id, created, viewed, edited, deleted, or date (prefix - for descending).

  This is the raw data behind IT Glue's user reputation scores, so it answers "who is actually maintaining documentation" — per tech, per client, per resource type.

  Date-range rules (verified live against api.itglue.com, 2026-08-06):

  • The range may span at most 7 days end-to-start — so 2026-08-01,2026-08-08 is accepted (8 calendar days) and 2026-08-01,2026-08-09 returns 422. The API compares the difference, not the inclusive day count; reading "longer than a week" as 7 inclusive days is off by one in the direction that rejects valid queries.
  • end_date requires start_date. IT Glue rejects a filter beginning with a wildcard (*,2026-08-07 → 422), so an end alone is a guaranteed error rather than a narrower query. An open end (2026-08-01,*) is fine.
  • Both violations return the same 422 title — "date range filter cannot be longer than a week, and cannot start with a wildcard" — so the API cannot tell you which one you hit. The tool checks both itself and says which, without spending the call.
  • Omit both dates to let IT Glue apply its own default window.