Incidentoracle vs MCP FreeScout
A side-by-side look at the Incidentoracle and MCP FreeScout MCP servers: transport, auth, tools, quality signals, and the config to install either one in Claude, Cursor, Windsurf or VS Code.
Verdict: choose Incidentoracle for support & service management work; choose MCP FreeScout for support & service management as a local process. You can also run both side by side in one mcpServers block.
Which MCP server should you choose?
Choose Incidentoracle when
- You need dedicated capabilities in the Support & Service Management domain.
- You want tools like
log_incident, classify_incident, major_incident_check.
Choose MCP FreeScout when
- You need dedicated capabilities in the Support & Service Management domain.
- You prefer a local stdio subprocess transport.
- You have the keys it needs:
FREESCOUT_URL, FREESCOUT_API_KEY. - You want tools like
freescout_get_ticket, freescout_analyze_ticket, freescout_add_note.
Feature & specification comparison
Rows where the two servers differ are marked.
| Spec | ||
|---|---|---|
| Category | Support & Service Management | Support & Service Management |
| Quality signal | 36/100 · Fair | 65/100 · Great |
| Install command | Not confirmed yet | Confirmed |
| Transport | — | Local subprocess (stdio) |
| Auth | Not declared | Not declared |
| Pricing | Not declared | Not declared |
| Required env vars | None listed | FREESCOUT_URLFREESCOUT_API_KEY |
| Verified owner | Community listing | Community listing |
| GitHub stars | 0 | 29 |
| Directory activity | 1 views 0 installs 0 upvotes | 1 views 0 installs 0 upvotes |
| Tools | 12 | 8 |
| Full listing | View Incidentoracle | View MCP FreeScout |
Tools & capabilities
Incidentoracle tools 12
log_incidentLog a new ICT-related incident. First step in the DORA incident management proceclassify_incidentClassify an incident against the 6 DORA criteria (RTS 2024/1772).major_incident_checkQuick check: would these criteria values classify as a MAJOR incident?initial_notificationGenerate the 4h initial notification for a MAJOR incident (ITS 2025/302 Annex I)intermediate_reportGenerate the 72h intermediate report for a MAJOR incident (ITS 2025/302).final_reportGenerate the 1-month final report with root cause analysis and lessons learned.deadline_trackerTrack all active MAJOR incident reporting deadlines. Shows overdue and upcoming.reclassifyReclassify an incident (MAJOR to NON-MAJOR or vice versa).incident_statsDashboard: total/open/major incidents, overdue deadlines, by severity/status.cyber_threat_notifyVoluntary notification of a significant cyber threat (Art. 19(2)).incident_logFull incident register with filters (status, classification, severity, search).health_checkServer status.
MCP FreeScout tools 8
freescout_get_ticketFetch and analyze a FreeScout ticket by ID or URLfreescout_analyze_ticketAnalyze a FreeScout ticket to determine issue type, root cause, and suggested solutionfreescout_add_noteAdd an internal note to a FreeScout ticketfreescout_update_ticketUpdate ticket status and/or assignmentfreescout_create_draft_replyCreate a draft reply in FreeScout that can be edited before sendingfreescout_get_ticket_contextGet ticket context and customer info to help draft personalized repliesfreescout_search_ticketsSearch for FreeScout tickets with explicit filter parameters. Text search is subject-only (FreeScout has no message-body full-text search): use subject (or its alias textSearch) to match the conversation subject, customerEmail to filter by the customer, and number to look up a single ticket. Use assignee: "unassigned" for unassigned tickets, or assignee: number for a specific user. Supports relative time filters like "7d", "24h". Use includeLastMessage: true to get a preview of the most recent message for each ticket.freescout_get_mailboxesGet list of available mailboxes
Ready-to-paste client configs
Paste either block (or both) into your client config, e.g. claude_desktop_config.json or ~/.cursor/mcp.json. We only show a config when the install command is confirmed.
Incidentoracle
No confirmed install command for Incidentoracle yet — follow the setup steps linked from its listing page rather than a guessed package name.
MCP FreeScout
{
"mcpServers": {
"mcp-freescout": {
"command": "npx",
"args": [
"@verygoodplugins/mcp-freescout@latest"
],
"env": {
"FREESCOUT_URL": "YOUR_FREESCOUT_URL_HERE",
"FREESCOUT_API_KEY": "YOUR_FREESCOUT_API_KEY_HERE"
}
}
}
}
Frequently asked questions
Incidentoracle is categorized under Support & Service Management and uses an install path we have not confirmed yet. MCP FreeScout belongs to Support & Service Management and uses a local stdio subprocess. Pick Incidentoracle for support & service management work and MCP FreeScout for support & service management.
Copy the mcpServers block from the config section on this page into your client's config (for example claude_desktop_config.json or ~/.cursor/mcp.json), then fully restart the client. Incidentoracle has no confirmed install command yet — follow its own setup instructions.
Incidentoracle has no declared pricing — check the project's own site. MCP FreeScout has no declared pricing — check the project's own site. If a server needs environment variables such as API keys, define them under the env key in your client's MCP config.
Yes. MCP clients support multiple servers: add incidentoracle and mcp-freescout as separate keys in the same mcpServers object, and your assistant will call tools from either one.
On AllMCPs, Incidentoracle has a quality signal of 36/100 (Fair) with 1 views, 0 installs and 0 GitHub stars. MCP FreeScout has 65/100 (Great) with 1 views, 0 installs and 29 GitHub stars.