A side-by-side look at the Freshdesk MCP and SuperOps MCP servers: transport, auth, tools, quality signals, and the config to install either one in Claude, Cursor, Windsurf or VS Code.
Verdict: choose Freshdesk MCP for support & service management work as a local process; choose SuperOps for support & service management as a local process. You can also run both side by side in one mcpServers block.
FRESHDESK_API_KEY, FRESHDESK_DOMAIN.create_ticket, update_ticket, delete_ticket.SUPEROPS_API_TOKEN, SUPEROPS_SUBDOMAIN, SUPEROPS_REGION.Rows where the two servers differ are marked.
| Spec | ||
|---|---|---|
| Category | Support & Service Management | Support & Service Management |
| Quality signal | 56/100 · Good | 40/100 · Fair |
| Install command | Confirmed | Confirmed |
| Transport | Local subprocess (stdio) | Local subprocess (stdio) |
| Auth | Not declared | Not declared |
| Pricing | Not declared | Not declared |
| Required env vars | FRESHDESK_API_KEYFRESHDESK_DOMAIN | SUPEROPS_API_TOKENSUPEROPS_SUBDOMAINSUPEROPS_REGION |
| Verified owner | Community listing | Community listing |
| GitHub stars | 70 | 3 |
| Directory activity | 1 views 0 installs 0 upvotes | 0 views 0 installs 0 upvotes |
| Tools | 28 | Not listed |
| Full listing | View Freshdesk MCP | View SuperOps |
create_ticketCreate new support ticketsupdate_ticketUpdate existing ticketsdelete_ticketDelete a ticketsearch_ticketsSearch for tickets based on criteriaget_ticket_fieldsGet all ticket fieldsget_ticketsGet all ticketsget_ticketGet a single ticketget_ticket_conversationGet conversation for a ticketcreate_ticket_replyReply to a ticketcreate_ticket_noteAdd a note to a ticketupdate_ticket_conversationUpdate a conversationview_ticket_summaryGet the summary of a ticketNo tool names declared yet. Check the project README from the listing page.
Paste either block (or both) into your client config, e.g. claude_desktop_config.json or ~/.cursor/mcp.json. We only show a config when the install command is confirmed.
{
"mcpServers": {
"effytech-freshdesk-mcp": {
"command": "uvx",
"args": [
"freshdesk-mcp"
],
"env": {
"FRESHDESK_API_KEY": "YOUR_FRESHDESK_API_KEY_HERE",
"FRESHDESK_DOMAIN": "YOUR_FRESHDESK_DOMAIN_HERE"
}
}
}
}
{
"mcpServers": {
"superops": {
"command": "npx",
"args": [
"@wyre-ai/superops-mcp"
],
"env": {
"SUPEROPS_API_TOKEN": "YOUR_SUPEROPS_API_TOKEN_HERE",
"SUPEROPS_SUBDOMAIN": "YOUR_SUPEROPS_SUBDOMAIN_HERE",
"SUPEROPS_REGION": "YOUR_SUPEROPS_REGION_HERE"
}
}
}
}