# servicenow-nodejs **Category:** 💻 Developer Tools **Repository:** https://github.com/Happy-Technologies-LLC/mcp-servicenow-nodejs **Views:** 0 **Installs:** 0 **Upvotes:** 0 **Directory Page:** https://allmcps.com/mcp/servicenow-nodejs ## Description Multi-instance ServiceNow MCP server with 40+ tools and intelligent schema discovery ## Claude Desktop Quick Installation Heuristic fallback — verify the package name and runner against the repository README before running it. Uses `npx` (confidence: low): ```json "mcpServers": { "servicenow-nodejs": { "command": "npx", "args": ["-y","servicenow-nodejs"] } } ``` ## Documentation & README

Happy MCP Server

Happy MCP Server

Model Context Protocol Server for the ServiceNow® Platform

A metadata-driven MCP server that auto-generates 480+ tools across 160+ tables, with multi-instance support, natural language search, and local script development.

npm version License: Apache 2.0 Node.js Version

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--- > **Migrating from `servicenow-mcp-server`?** The npm package has been renamed to `happy-platform-mcp` and the Docker image to `nczitzer/happy-platform-mcp`. The old names are deprecated but will continue to work temporarily. Update your dependencies: > ```bash > # npm > npm uninstall servicenow-mcp-server && npm install happy-platform-mcp > > # Docker > docker pull nczitzer/happy-platform-mcp:latest > ``` ## Support If you find this project useful, consider supporting its development. Contributions support Happy Technologies LLC. - [GitHub Sponsors](https://github.com/sponsors/Happy-Technologies-LLC) - [Buy Me a Coffee](https://buymeacoffee.com/nickzitzer) ## Features - **Multi-Instance Support** — Connect to multiple ServiceNow® instances simultaneously with per-request routing - **OAuth 2.0 & Basic Auth** — Per-instance Client Credentials, Resource Owner Password Credentials, and per-user Authorization Code with PKCE - **Intelligent Schema Discovery** — Automatically discovers table structures and relationships at runtime - **160+ Tables** — Complete coverage including ITSM, CMDB, Service Catalog, Platform Development, and Flow Designer - **55 MCP Tools** — Generic CRUD operations that work on any table, plus specialized convenience tools - **Batch Operations** — 43+ parallel operations tested successfully - **Local Script Development** — Sync scripts with Git, watch mode for continuous development - **Natural Language Search** — Query using plain English instead of encoded queries - **MCP Resources** — 8 read-only resource URIs for quick lookups and documentation - **Background Script Execution** — Automated server-side script execution via `sys_trigger` - **Service Catalog AI-Submission** — Browse, inspect, and submit Service Catalog forms programmatically - **ServiceNow Docs Search** — Optional GitHub-backed docs retrieval and local SQLite FTS search over official ServiceNowDocs markdown ## Quick Start ### Prerequisites - Node.js 20+ - One or more ServiceNow® instances with REST API access - Valid credentials for each instance ### Install from npm ```bash npx happy-platform-mcp ``` Or install globally: ```bash npm install -g happy-platform-mcp ``` ### Install from Source ```bash git clone https://github.com/Happy-Technologies-LLC/happy-platform-mcp.git cd happy-platform-mcp npm install # Source checkout: use node src/cli.js , or npm link first. node src/cli.js instance list ``` ### Start the stdio server After a global install, `happy-platform-mcp` with no arguments starts the stdio MCP server: ```bash npm install -g happy-platform-mcp SERVICENOW_INSTANCE=dev happy-platform-mcp ``` An MCP host can use the global command: ```json { "mcpServers": { "happy-mcp-server": { "command": "happy-platform-mcp", "env": { "SERVICENOW_INSTANCE": "dev" } } } } ``` Or use `npx` with `command: "npx"` and `args: ["-y", "happy-platform-mcp"]`. From a source checkout, use `node src/stdio-server.js`; source CLI commands use `node src/cli.js instance ...`. ### Configure Instances **Recommended: register metadata with the local CLI** The CLI inherits the environment of the process that launches it. The CLI does not auto-load `.env`; `.env` loading applies to the server/stdio process only. For CLI use, export `HAPPY_CONFIG_PATH` in the shell (or set it in the MCP host environment when the host launches the CLI). The actual default registry path on every OS is `/.config/happy-platform-mcp/instances.json`, using native path separators for that OS. Credentials are prompted locally, masked, and stored in the operating system keychain. A new CLI-written version 1 registry contains instance metadata and canonical `credentialRef` values only; it does not contain plaintext credentials. Legacy plaintext registry files are read-only compatibility inputs, and the singular `SERVICENOW_*` environment fallback is retained only for backward compatibility. ```bash happy-platform-mcp instance add happy-platform-mcp instance list happy-platform-mcp instance test dev happy-platform-mcp instance update dev happy-platform-mcp instance remove dev happy-platform-mcp instance migrate ``` `instance add` prompts once for the credentials required by the selected auth mode and stores them before registering metadata. `instance credential set` is only for rotating an existing credential or completing a metadata-only MCP registration. `instance update` changes metadata only. Authentication changes require `instance remove` followed by `instance add`. Secret prompts never put values in command arguments, logs, or MCP messages. These prompts require an interactive local TTY. In non-TTY automation, use a pre-provisioned OS keychain entry and run metadata-only commands; the CLI will not read secrets from stdin or silently fall back to plaintext. To select a different metadata registry for the CLI, export `HAPPY_CONFIG_PATH` before invoking it: ```bash export HAPPY_CONFIG_PATH="$HOME/.config/happy-platform-mcp/instances.json" happy-platform-mcp instance list ``` For an MCP server/stdio host, set the same variable in the host environment: ```json { "env": { "HAPPY_CONFIG_PATH": "~/.config/happy-platform-mcp/instances.json" } } ``` `HAPPY_CONFIG_PATH` supports `~` and relative paths. For migration, automatic package-legacy -> user-registry migration is available only when the resolver selects the package-relative `config/servicenow-instances.json` as `readPath` and the distinct default user registry as `writePath`. `HAPPY_CONFIG_PATH` normally selects both `readPath` and `writePath` and must point to a metadata-only version 1 registry. If it points to a plaintext source (the same file), the CLI refuses before any keychain write; source bytes and keychain entries remain unchanged. Choose a distinct `HAPPY_CONFIG_PATH` target, or unset it for the automatic workflow. Never copy secrets into command arguments. For a non-package legacy source, use a controlled distinct source/target workflow or manually use `instance add` and the masked `instance credential set` prompt. `SN-Register-Instance` normally applies a live registry reload and does not require a restart. Restart the MCP server only for docs-only mode or when the reload fails. **Legacy compatibility:** `config/servicenow-instances.json` is a read-only legacy migration input. The singular `SERVICENOW_*` environment variables are the backward-compatible single-instance fallback only when no registry is available. The package-relative file is not the CLI's writable location. **Option B: Single Instance (legacy environment fallback)** ```bash cp .env.example .env # Server/stdio only: set legacy SERVICENOW_* variables in .env. ``` ### Start the Server ```bash # HTTP/SSE transport npm run dev # Stdio transport (for Claude Desktop) npm run stdio ``` HTTP/SSE listens on `127.0.0.1` by default. To expose it through a reverse proxy or network interface, set both `HAPPY_MCP_BIND_HOST` and a high-entropy `HAPPY_MCP_API_TOKEN`; clients must send `Authorization: Bearer `. ### Verify ```bash curl http://localhost:3000/health curl http://localhost:3000/instances # Required when HAPPY_MCP_API_TOKEN is set curl -H "Authorization: Bearer $HAPPY_MCP_API_TOKEN" http://localhost:3000/health ``` ## Multi-Instance Routing Every live ServiceNow operation accepts an optional `instance` parameter, except `SN-Set-Instance`, `SN-Get-Current-Instance`, and `SN-Docs-*`. Omitting it uses the current session client's implicit target. Explicit routing is required when overlapping work may target different instances or race with `SN-Set-Instance`; concurrent calls against one stable implicit target do not require it. Explicit calls are cached by instance name, so calls to the same named instance share that client. At stdio startup, `SERVICENOW_INSTANCE` selects a named JSON entry when set; otherwise startup uses the entry marked `"default": true`, or the first configured entry if none is marked. HTTP sessions use the configured default or first entry. If the JSON file is missing, ServiceNow environment credentials can provide the single fallback instance. The `"default": true` flag is startup configuration. `SN-Set-Instance` changes only the current session client in memory; it never edits configuration, and a new MCP session or server starts from startup selection again. ```javascript // Uses this session client's current implicit target await client.callTool({ name: 'SN-Query-Table', arguments: { table_name: 'incident', limit: 10 } }); // Safely query dev and prod concurrently await Promise.all([ client.callTool({ name: 'SN-Query-Table', arguments: { table_name: 'incident', instance: 'dev', limit: 10 } }), client.callTool({ name: 'SN-Query-Table', arguments: { table_name: 'incident', instance: 'prod', limit: 10 } }) ]); ``` ## Tool Overview | Category | Tools | Description | |----------|-------|-------------| | **Generic CRUD** | 7 | Query, Create, Get, Update on any table | | **Specialized ITSM** | 8 | Incident, Change, Problem convenience wrappers | | **Convenience** | 10 | Add-Comment, Add-Work-Notes, Assign, Resolve, Close | | **Natural Language** | 1 | Query using plain English | | **Update Sets** | 6 | Set, list, move, clone, inspect update sets | | **Scripts** | 2 | Execute background scripts, create fix scripts | | **Script Sync** | 3 | Sync scripts with local files, watch mode | | **Workflows** | 4 | Create workflows, activities, transitions | | **Batch** | 2 | Batch create/update across tables | | **Schema** | 3 | Table schemas, field info, relationships | | **Service Catalog** | 4 | Browse, inspect, and submit catalog forms | | **ServiceNow Docs** | 5 | Discover, sync, search, and retrieve official ServiceNowDocs markdown | | **Resources** | 8 | Read-only URIs for table lists, field info | ### Examples The following transport-neutral examples show an MCP tool name followed by its arguments: ```text SN-Query-Table { "table_name": "incident", "query": "active=true^priority=1", "limit": 10 } SN-Create-Incident { "short_description": "Email service down", "urgency": 1 } SN-NL-Search { "table_name": "incident", "query": "high priority incidents assigned to me" } SN-Execute-Background-Script { "script": "gs.info('Hello');" } SN-Set-Update-Set { "update_set_sys_id": "abc123..." } SN-Batch-Update { "updates": [{ "table": "incident", "sys_id": "id1", "data": { "state": 2 } }] } SN-Catalog-Search-Items { "keyword": "VPN access" } SN-Catalog-Get-Item { "sys_id": "" } SN-Catalog-Submit { "sys_id": "", "variables": { "requested_for": "jsmith", "justification": "Project X" } } SN-Docs-Families {} SN-Docs-Sync { "family": "australia" } SN-Docs-Search { "query": "create a Flow Designer action", "family": "australia" } ``` ### Local Script Development Develop scripts locally with version control and automatic sync: ```text SN-Sync-Script-To-Local { "script_sys_id": "abc123...", "local_path": "/scripts/business_rules/validate_incident.js" } SN-Watch-Script { "local_path": "/scripts/business_rules/validate_incident.js", "script_sys_id": "abc123..." } ``` ### Natural Language Search ```text SN-NL-Search { "table_name": "incident", "query": "active high priority incidents that are unassigned" } ``` Supports 15+ patterns including field comparisons, text searches, date ranges, logical operators, and ordering. ### ServiceNow Docs Search Happy MCP can retrieve official ServiceNowDocs markdown directly from GitHub and optionally localize a docs family into a SQLite FTS5 index for fast local search. Local indexing is disabled by default; enable it with `docs.localIndexEnabled=true` in the version 1 registry or `HAPPY_DOCS_ENABLE_LOCAL_INDEX=true`. ```text SN-Register-Instance { "name": "dev", "url": "https://your-instance.service-now.com", "username": "your-username" } SN-Docs-Families {} SN-Docs-Status {} SN-Docs-Sync { "family": "australia" } SN-Docs-Search { "query": "update set best practices", "family": "australia", "limit": 5 } SN-Docs-Get { "family": "australia", "path": "platform/example.md" } ``` `SN-Register-Instance` accepts metadata only. It never accepts passwords, client secrets, or other secret fields. If a required local credential is missing, its response gives the exact `happy-platform-mcp instance credential set ...` command to run locally. Registration persists metadata, but a docs-only server must be restarted before live ServiceNow tools are enabled. SQLite local indexing is optional and disabled by default. Vector search is also optional; enable local indexing, set `HAPPY_DOCS_ENABLE_VECTOR=true`, and use `HAPPY_DOCS_EMBEDDING_PROVIDER=local` to build a sqlite-vec index with deterministic local embeddings. See [ServiceNow Docs Search](https://github.com/Happy-Technologies-LLC/mcp-servicenow-nodejs/blob/HEAD/docs/SERVICENOW_DOCS_SEARCH.md). For docs-only deployments without ServiceNow credentials, set `HAPPY_MCP_DOCS_ONLY=true`. If no config file or ServiceNow environment credentials are present, the stdio server falls back to docs-only mode automatically. ### Runtime instance selection Registration and runtime selection are separate: - Registration persists an available named instance in the registry. - `SERVICENOW_INSTANCE` chooses the stdio startup default only. - `SN-Set-Instance` changes the sequential session's shared implicit target in memory; it does not edit the registry. - The optional per-call `instance` argument selects an isolated request target, so concurrent calls can route to different instances without racing the sequential target. ## Claude Desktop Integration Add to `~/Library/Application Support/Claude/claude_desktop_config.json`: For a global install, no arguments starts stdio: ```json { "mcpServers": { "happy-mcp-server": { "command": "happy-platform-mcp", "env": { "SERVICENOW_INSTANCE": "dev" } } } } ``` For an ephemeral install, use `command: "npx"` with `args: ["-y", "happy-platform-mcp"]`: ```json { "mcpServers": { "happy-mcp-server": { "command": "npx", "args": ["-y", "happy-platform-mcp"], "env": { "HAPPY_CONFIG_PATH": "~/.config/happy-platform-mcp/instances.json" } } } } ``` The registry setting points to metadata; credentials remain in the local OS keychain. `HAPPY_CONFIG_PATH` is optional with the default user path and must be set before the server starts. For source installs, use `node src/stdio-server.js` in the host config and `node src/cli.js instance ` for CLI operations. Restart Claude Desktop after editing its config. ## Authentication Happy MCP Server supports three credential flows per instance. Interactive `instance add` captures each required secret once, stores it in the OS keychain, and registers the metadata. Use `instance credential set` later only to rotate an existing credential or complete metadata-only MCP registration. Never place secrets in JSON or command arguments. ### Global CLI: dev basic authentication ```bash happy-platform-mcp instance add # Select Basic authentication; set the name to dev, enter URL and username, # then enter the masked password when prompted. The command stores it once. happy-platform-mcp instance test dev ``` ### Global CLI: prod OAuth client credentials ```bash happy-platform-mcp instance add # Select OAuth -> Client credentials; set the name to prod, enter URL and # client ID, then enter the masked client secret. The command stores it once. happy-platform-mcp instance test prod ``` ### OAuth password grant ```bash happy-platform-mcp instance add # Select OAuth -> Password grant; enter URL, client ID, and username, then # enter both masked prompts. The command stores both credentials once. happy-platform-mcp instance test password-prod ``` Password grant `credentialRef` must be an object containing both canonical references: ```json "credentialRef": { "password": "keychain:instance/password-prod/password", "clientSecret": "keychain:instance/password-prod/client-secret" } ``` ### Public authorization code with PKCE ```bash happy-platform-mcp instance add # Select OAuth -> Authorization code and enter URL, client ID, # authorize URL, token URL, redirect port, and callback path. happy-platform-mcp instance test public-dev ``` Public authorization-code metadata requires no `credentialRef` or client secret. The first test/API call opens the browser flow and stores its refresh token in the OS keychain. ## Architecture ``` src/ ├── server.js # Express HTTP server (SSE transport) ├── stdio-server.js # Stdio transport (Claude Desktop) ├── mcp-server-consolidated.js # MCP tool registration & routing ├── servicenow-client.js # REST API client └── config-manager.js # Multi-instance configuration config/ └── servicenow-instances.json # Instance configuration docs/ ├── API_REFERENCE.md # Complete tool reference ├── SETUP_GUIDE.md # Detailed setup instructions └── research/ # Technical research & discoveries ``` ## Testing ```bash # Run tests npm test # Watch mode npm run test:watch # Coverage npm run test:coverage # MCP Inspector npm run inspector ``` ## Troubleshooting ### Connection Issues ```bash # Test configured credentials without exposing them in shell history. happy-platform-mcp instance test # Check server health curl http://localhost:3000/health ``` ### Common Problems - **Multi-instance not working:** Verify the version 1 registry is valid JSON and has one `"default": true` instance when a startup default is needed. Normal live registration reloads without a restart; restart only for docs-only mode or a reload failure. - **Tools not appearing:** Check MCP Inspector connection and server logs. - **Auth failures:** Run `happy-platform-mcp instance test ` and verify the local keychain credential reference and required ServiceNow roles. - **SSE disconnects in Docker:** Enable keepalive (default 15s). See `docs/SSE_DOCKER_SETUP.md`. ### Debug Mode ```bash DEBUG=true npm run dev ``` ## Known Limitations - Flow Designer logic blocks cannot be created via REST API (use the UI) - Flow compilation/validation must be done in the UI - UI Policy Actions linking requires a background script workaround See the API reference and tool-specific guides under `docs/` for details. ## Acknowledgments This project was inspired by the [Echelon AI Labs ServiceNow MCP Server](https://github.com/echelon-ai-labs/servicenow-mcp). We are grateful for their pioneering work in bringing MCP capabilities to the ServiceNow® platform. ## Contributing See [CONTRIBUTING.md](https://github.com/Happy-Technologies-LLC/mcp-servicenow-nodejs/blob/HEAD/CONTRIBUTING.md) for guidelines. All contributors must sign a CLA. ## Security To report a vulnerability, see [SECURITY.md](https://github.com/Happy-Technologies-LLC/mcp-servicenow-nodejs/blob/HEAD/SECURITY.md). Do not open public issues for security concerns. ## License Licensed under the [Apache License 2.0](https://github.com/Happy-Technologies-LLC/mcp-servicenow-nodejs/blob/HEAD/LICENSE). Copyright 2025 Happy Technologies LLC --- ## Trademark Notice ServiceNow® is a registered trademark of ServiceNow, Inc. "Now" is a registered trademark of ServiceNow, Inc. All ServiceNow® product names, logos, and brands are property of ServiceNow, Inc. Model Context Protocol (MCP) is an open standard created by Anthropic, PBC. "Claude" is a trademark of Anthropic, PBC. **Happy MCP Server is an independent, community-driven project.** It is not affiliated with, endorsed by, or sponsored by ServiceNow, Inc. or Anthropic, PBC. This project provides tooling that connects to ServiceNow® instances via their published REST APIs, and implements the open MCP specification. It is not a competitor to any ServiceNow® product or service. All other trademarks are the property of their respective owners. See [NOTICE](https://github.com/Happy-Technologies-LLC/mcp-servicenow-nodejs/blob/HEAD/NOTICE) for full attribution.